• Resolved epppppp

    (@epppppp)


    I am unable to complete a scan.

    “The error occurred. Please contact support”.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @epppppp,

    Please try to reactivate the plugin by clearing all its data in the database.:

    1) WordPress Admin Page → Settings → Security by CleanTalk → General Settings → Copy your Access key somewhere.
    2) Enable the “Complete Deactivation” option → Save Changes.
    3) WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and then activate.
    4) WordPress Admin Page → Settings → Security by CleanTalk → General Settings → Insert your Access key → Save Changes.

    5) Run a new scan.

    Did it help?

    Thread Starter epppppp

    (@epppppp)

    Scan worked better but did not finish.

    Unexpected Error /time out / response code / stage front end.

    Thread Starter epppppp

    (@epppppp)

    Another failure:

    The error occurred

    Nonce had been changed. Please, restart the scan.
    Stage: file_system_analysis

    Thread Starter epppppp

    (@epppppp)

    The error occurred

    Unexpected response code: 0. Error: error
    Stage: frontend_analysisContact tech support

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Are there any PHP errors in your web server’s PHP logs? You can ask your hosting support about this.

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 6 replies - 1 through 6 (of 6 total)

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