The error occurred Internal server error. Stage: get_modules_hashes

  • Resolved Darren Ellis

    (@dazsmodels)


    2 years, 3 months ago

    hi

    we ran the scan and got the following error

    The error occurred

    Internal server error.
    Stage: get_modules_hashes

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    2 years, 3 months ago

    Hello @dazsmodels,

    Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
    WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.
    Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate

    This option will reset all plugin settings. Don’t forget to insert your access key.

    Then run a new scan. Did it help?

    Thread Starter Darren Ellis

    (@dazsmodels)

    2 years, 3 months ago

    hi

    i tried that but the error still happened

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    2 years, 3 months ago

    Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
    https://cleantalk.org/my/support/open

    Please, paste the link to this topic, so we can identify you quickly.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 3 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you need further support, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)

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