The final 3 sections are missing from desktop.

  • lovequirks

    (@lovequirks)


    3 years, 2 months ago

    We recently removed some fields from the site. However, when we updated it, the ones below the removed filed (Cast), have completely disappeared on the desktop. These sections are Creative Team, Press and Links. For some strange reason Creative Team’s header is visible, but the rest of the section is not. On mobile, all the sections appear, but there’s also a huge space between Press and Links on mobile where we removed 2 sections. I’m baffled as to why this happened. I deactivated those sections, and I renumbered the field in the fields menu. I think it’s probably a cache issue, but I have been through every toggle field and I can’t figure out how to reset the page’s cache. Any help would be greatly appreciated! Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    3 years, 2 months ago

    Looking at your site you use lovequirks theme.

    Your currently used theme could not be found in the ww.wp.xz.cn/themes/ directory, as far as I can see.

    If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. Commercial products are not supported in these forums.

    Thread Starter lovequirks

    (@lovequirks)

    3 years, 2 months ago

    Thank you! That makes sense. Unfortunately the designer of the theme is on vacation till April. I was hoping to be able to do it myself, but I guess I’m stuck waiting for 2 weeks. It’s just very strange that it works fine on mobile! Like, I can go into the Customizer for the Love Quirks theme, and when I click on desktop, the fields disappear, but then on mobile, they are back. It feels like there should be a way for me to fix this issue!

    • This reply was modified 3 years, 2 months ago by lovequirks.
    Moderator t-p

    (@t-p)

    3 years, 2 months ago

    You are welcome 🙂

    You can try disabling all extensions of your computer’s Browers

    Thread Starter lovequirks

    (@lovequirks)

    3 years, 2 months ago

    Well, I don’t know what I did, but now the entire site is saying “critical error” on desktop while on Mobile, it’s fine. Is there any way to restore it to a backup from a week ago?

    Thread Starter lovequirks

    (@lovequirks)

    3 years, 2 months ago

    It’s not just my browser – I tried my wife’s computer and the ones in our business center. And now it’s completely down for desktop. I have no idea what happened and I’m freaking out!

    Moderator t-p

    (@t-p)

    3 years, 2 months ago

    Is there any way to restore it to a backup from a week ago?

    My suggestion would be to contact your hosting provider and ask them if they have a good backup of your site. If they do, you may ask them to restore it.

Viewing 6 replies - 1 through 6 (of 6 total)

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