The form builder is empty

  • Resolved jamoones

    (@jamoones)


    4 years, 9 months ago

    Hi!

    When I try to edit the form, the form builder is empty with a message like “Hemos encontrado un error. Recarga la página e inténtelo de nuevo. Si el error persiste, por favor acercarse a la ayuda”. The tabs “Form settings” and “Custom messages” is empty too.

    Why is this happening? How can I retrieve the configuration?

    You can see it here: https://prnt.sc/1s5vicw

    I have the last version of plugin and wordpress.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • jpowersdev

    (@jpowersdev)

    4 years, 9 months ago

    Hi @jamoones,

    Please try enabling debug mode in the plugin options. The debug logs may provide useful information.

    Try clearing both the plugin cache and the cache for that form. The process is outlined here – https://yikesplugins.com/knowledge-base/api-cache-settings/.

    Let me know if that helps,
    Jon

    Thread Starter jamoones

    (@jamoones)

    4 years, 9 months ago

    Thanks for you answer.

    The clear of the plugin cache has done nothing.
    I have tried to export and import the forms, but the result is the same.

    And with the debug mode I see it:

    mensaje de errores	Detalles del error
Resource Not Found	Página: yikes-mailchimp-subscriber-count.php || Tipo: Obtener Listas de la Cuenta || Hora: 14 September, 2021 17:44
Resource Not Found	Página: yikes-mailchimp-subscriber-count.php || Tipo: Obtener Listas de la Cuenta || Hora: 14 September, 2021 17:44
Resource Not Found	Página: Edit Form Page || Tipo: Get Tags || Hora: 14 September, 2021 17:43
Resource Not Found	Página: Edit Form Page || Tipo: Obtener Grupos de Interés || Hora: 14 September, 2021 17:43
Resource Not Found	Página: Edit Form Page || Tipo: Obtener Variables Combinado || Hora: 14 September, 2021 17:43
Resource Not Found	Página: Edit Form Page || Tipo: Get Tags || Hora: 14 September, 2021 17:43
Resource Not Found	Página: Edit Form Page || Tipo: Obtener Grupos de Interés || Hora: 14 September, 2021 17:43
Resource Not Found	Página: Edit Form Page || Tipo: Obtener Variables Combinado || Hora: 14 September, 2021 17:43
Resource Not Found	Página: yikes-mailchimp-subscriber-count.php || Tipo: Obtener Listas de la Cuenta || Hora: 14 September, 2021 17:43
Resource Not Found	Página: yikes-mailchimp-subscriber-count.php || Tipo: Obtener Listas de la Cuenta || Hora: 14 September, 2021 17:43

    Thanks!

    jpowersdev

    (@jpowersdev)

    4 years, 8 months ago

    Hi @jamoones,

    Sorry for the delay, I was out last week.

    It looks to me like you have a form stored on your WordPress site with an ID that doesn’t exist on your Mailchimp account. It is failing to fetch updated information because the API request is returning a Not Found error.

    I’m not sure what happened to change the list ID in Mailchimp, but I would recommend trying to make another form attached to that list and see if it works. Duplicate your current form, but start fresh. Don’t actually copy the existing form.

    Let me know if that helps,
    Jon

Viewing 3 replies - 1 through 3 (of 3 total)

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