Zee
(@doublezed2)
Hello johnattheboneclinic
Thank you for contacting WooCommerce support.
Are you facing any other issues?
Especially with the payment processing.
To help you further, I’d like to review your site’s System Status Report.
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.
Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.
I look forward to your response. 🙂
👋 hey @johnattheboneclinic
Thank you for reaching back, with further details on this.
As a next step, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
Error: The information for creating and confirming the intent is missing the following data: payment_method.
Additionally, kindly could you please provide us with a screenshot of the error, so that we can see what you are describing?
If you don’t already have a screenshot service installed, here are a few free options:
https://snipboard.io
http://skitch.com/
http://getcloudapp.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
We will be able to help you further there. Thank you!
Hi,
I don’t know if I can provide a screenshot per se as I’m not really sure how the error is manifesting, other than the complete absence of input fields for credit/debit card details. The error itself is from the log.
Hi again @johnattheboneclinic,
Thanks for sharing more details on this.
Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
That way, we can be able to address your issue in our internal ticketing system.
Thank you.
I tried to raise a ticket (7894124) but I seem to have been rebuffed. I need to have this resolved as this plugin is the sole method of our online sales which should be ~$2K per day.
Hi @johnattheboneclinic,
I’ve checked your ticket and noticed that you selected the WC core instead of Stripe, and your ticket explanation seems related to the core, not Stripe. This may have confused the Happiness Engineer, leading them to redirect you back to the forum again.
We have reported this to the appropriate team and hope they’ll get you back soon.
We appreciate your understanding and patience.
Ah, yeah that doesn’t help. TBH I only chose that because I has no idea where the error was coming from.
Zee
(@doublezed2)
Hello johnattheboneclinic
Thank you for your reply.
I checked your ticket status and it is already set to high priority.
The relevant team will contact you via your ticket (7894124) for further communication and troubleshooting.
I appreciate your patience and cooperation. 🙂
Best regards.
I’ve just spoken to Stripe customer service and they’re saying it isn’t them.
Hi @johnattheboneclinic,
As we mentioned, one of our Happiness Engineers will review your ticket and get back to you as soon as possible.
In the meantime, as a temporary workaround, you can revert the plugin to its previous version, which was working without any problems.
You can use a plugin like WP Rollback to perform this downgrade.
We truly appreciate your understanding and patience.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
I have the same problem – have you found a solution for this?
Hey, @fbeckmann!
Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page. Make sure to choose Stripe, not Woo Core 🙂
Have a wonderful day!
Hey @fbeckmann,
I had to revert to the last v7, this seems to be purely a v8 issue.
