• Resolved adminfego

    (@adminfego)


    Hello please can you help me, the payment page does not load. I select the products in the cart are adding but at the moment see the acrrito for payments I get out Cart Your cart is empty.Go back to the store

    I’ve already tried to solve it anyway.
    I have deleted all the plugins
    I changed the subject
    I have contacted the hosting provider I have been told that I have replaced the .htaccess file I have deleted the cache I have reviewed javascrip say that part of the hosting is not the problem.

    I do not know what else to do this problem is already the 2nd time I was presented before it was solved because wordprees sent me a restoration email and I could delete a plugin administrator of woocormece, delete it and it was resolved now I do not know why it is not resolved . help me please.

    The page I need help with: https://fegoec.com/cart/

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • AJ a11n

    (@amandasjackson)

    Hi there,

    Could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status.

    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Are there any fatal errors showing when WooCommerce is active? You can find these by going to WooCommerce > Status > Logs and looking for fatal errors listed in the top right dropdown.

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-5

    Thread Starter adminfego

    (@adminfego)

    hello thank you for replying as requested

    Dirección de WordPress (URL): https://fegoec.com
    Dirección del sitio (URL): https://fegoec.com
    Versión de WooCommerce: 3.6.4
    Directorio de registros con permiso de escritura: /home/omavbcfm/public_html/wp-content/uploads/wc-logs/
    Versión de WordPress: 5.2.1
    WordPress multisitio: –
    Límite de memoria de WordPress: 384 MB
    Modo de depuración de WordPress: –
    Cron de WordPress:
    Idioma: es_ES
    Caché externa de objetos: –
    Entorno del servidor
    Información del servidor: LiteSpeed
    Versión de PHP: 5.6.40 – Recomendamos usar la versión 7.2 o superior de PHP para un mayor rendimiento y seguridad. Cómo actualizar tu versión de PHP
    PHP post max size: 256 MB
    PHP time limit: 90
    PHP max input vars: 10000
    Versión cURL: 7.62.0, OpenSSL/1.0.2k
    SUHOSIN Instalado: –
    Versión de MySQL: 10.2.24-MariaDB-cll-lve
    Tamaño máximo de subida: 256 MB
    Por defecto la zona horaria es GMT:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Cadena multibyte:
    Publicación remota:
    Obtención remota:
    Base de datos
    Versión de la base de datos de WordPress: 3.6.4
    Prefijo de la base de datos wp03_
    Base de datos GeoIP de MaxMind: /home/omavbcfm/public_html/wp-content/uploads/GeoLite2-Country.mmdb
    Tamaño total de la base de datos 4.30MB
    Tamaño de los datos de la base de datos 3.41MB
    Tamaño del índice de la base de datos 0.89MB
    wp03_woocommerce_sessions Datos: 0.46MB + Índice: 0.04MB
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    Contador de tipo de contenido
    attachment 220
    custom_css 5
    customize_changeset 180
    elementor_library 1
    maxslider_slider 1
    nav_menu_item 16
    page 39
    pms-subscription 1
    post 8
    product 107
    revision 63
    scheduled-action 534
    shop_coupon 1
    wof_lite_wheel 1
    wp_block 1
    wpforms 1
    Seguridad
    Conexión segura (HTTPS):
    Ocultar errores a los visitantes
    Plugins activos (3)
    Indeed Ultimate Affiliate Pro por indeed – 5.3
    Indeed Ultimate Membership Pro por indeed – 7.9
    WooCommerce por Automattic – 3.6.4
    Plugins inactivos (12)
    Advanced noCaptcha & invisible Captcha por Shamim Hasan – 5.5 – No probado con la versión activa de WooCommerce
    Akismet Anti-Spam por Automattic – 4.1.2
    Chaty por Premio – 2.1
    LiteSpeed Cache por LiteSpeed Technologies – 2.9.8
    Login Page Styler por Zia Imtiaz – 5.3.5
    Mailchimp for WooCommerce por Mailchimp – 2.1.16 – No probado con la versión activa de WooCommerce
    PWA for WP por Magazine3 – 1.0.9
    WooCommerce – PayPhone Gateway por PAYPHONE. – 1.1.1 – No probado con la versión activa de WooCommerce
    Woocommerce order delivery or pickup with date and time por ByConsole – 1.1.0 – No probado con la versión activa de WooCommerce
    WooCommerce PDF Invoices & Packing Slips por Ewout Fernhout – 2.2.14 – No probado con la versión activa de WooCommerce
    WooCommerce Services por Automattic – 1.20.0 – No probado con la versión activa de WooCommerce
    WP Optin Wheel por StudioWombat – 1.2.2 – No probado con la versión activa de WooCommerce
    Ajustes
    API activada: –
    Forzar SSL: –
    Moneda USD ($)
    Ubicación de la moneda left
    Separador de miles ,
    Separador decimal .
    Número de decimales 2
    Taxonomías: Tipos de producto external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomías: Visibilidad del producto exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    Conectado a WooCommerce.com: –
    Páginas de WooCommerce
    Base de la tienda: #247 – /
    Carrito: #248 – /cart/
    Finalizar compra: #249 – /checkout/
    Mi cuenta: #250 – /my-account/
    Términos y condiciones: Página sin definir
    Tema
    Nombre: Storefront
    Versión: 2.5.0
    URL del autor: https://woocommerce.com/
    Tema hijo: – Si estás modificando WooCommerce en un tema padre que no has creado personalmente, te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    Compatible con WooCommerce:
    Plantillas
    Anulaciones: –
    Action Scheduler
    Action Status Count Oldest Scheduled Date Newest Scheduled Date
    Complete 532 2019-05-28 10:09:43 +0000 2019-06-13 14:30:11 +0000
    Pending 2 2019-06-13 15:30:11 +0000 2019-06-13 15:30:11 +0000
    Canceled 0 – –
    In-progress 0 – –
    Failed 0 – –

    fatal-errors-2019-05-23-e4e816d42bf6d399bcab6879666a2d03.log

    Thread Starter adminfego

    (@adminfego)

    hello thank you for replying as requested

    WordPress address (URL): https://fegoec.com
    Site address (URL): https://fegoec.com
    WooCommerce version: 3.6.4
    Directory of records with write permission: / home / omavbcfm / public_html / wp-content / uploads / wc-logs /
    WordPress version: 5.2.1
    WordPress multisite: –
    WordPress memory limit: 384 MB
    WordPress debug mode: –
    WordPress Cron:
    Language: en_ES
    External object cache: –
    Server environment
    Server information: LiteSpeed
    PHP version: 5.6.40 – We recommend using PHP version 7.2 or higher for better performance and security. How to update your PHP version
    PHP post max size: 256 MB
    PHP time limit: 90
    PHP max input vars: 10000
    CURL version: 7.62.0, OpenSSL / 1.0.2k
    SUHOSIN Installed: –
    MySQL version: 10.2.24-MariaDB-cll-lve
    Maximum upload size: 256 MB
    By default, the time zone is GMT:
    fsockopen / cURL:
    SoapClient:
    DOMDocument:
    GZip:

    Multibyte chain:
    Remote publication:
    Remote obtaining:
    Database
    Version of the WordPress database: 3.6.4
    Prefix of the database wp03_
    GeoMind database of MaxMind: /home/omavbcfm/public_html/wp-content/uploads/GeoLite2-Country.mmdb
    Total size of the database 4.30MB
    Data size of the database 3.41MB
    Database index size 0.89MB
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    wp03_woocommerce_api_keys Data: 0.00MB + Index: 0.00MB
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    Content type counter
    attachment 220
    custom_css 5
    customize_changeset 180
    elementor_library 1
    maxslider_slider 1
    nav_menu_item 16
    page 39
    pms-subscription 1
    post 8
    product 107
    revision 63
    scheduled-action 534
    shop_coupon 1
    wof_lite_wheel 1
    wp_block 1
    wpforms 1
    Security
    Secure connection (HTTPS):
    Hide errors from visitors
    Active plugins (3)
    Indeed Ultimate Affiliate Pro by indeed – 5.3
    Indeed Ultimate Membership Pro by indeed – 7.9
    WooCommerce by Automattic – 3.6.4
    Inactive plugins (12)
    Advanced noCaptcha & invisible Captcha by Shamim Hasan – 5.5 – Not tested with the active version of WooCommerce
    Akismet Anti-Spam by Automattic – 4.1.2
    Chaty by Award – 2.1
    LiteSpeed ​​Cache by LiteSpeed ​​Technologies – 2.9.8
    Login Page Styler by Zia Imtiaz – 5.3.5
    Mailchimp for WooCommerce by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
    PWA for WP by Magazine3 – 1.0.9
    WooCommerce – PayPhone Gateway by PAYPHONE. – 1.1.1 – Not tested with the active version of WooCommerce
    Woocommerce order delivery or pickup with date and time by ByConsole – 1.1.0 – Not tested with the active version of WooCommerce
    WooCommerce PDF Invoices & Packing Slips by Ewout Fernhout – 2.2.14 – Not tested with the active version of WooCommerce
    WooCommerce Services by Automattic – 1.20.0 – Not tested with the active version of WooCommerce
    WP Optin Wheel by StudioWombat – 1.2.2 – Not tested with the active version of WooCommerce
    Settings
    API enabled: –
    Force SSL: –
    Currency USD ($)
    Location of the currency left
    Thousands separator ,
    Decimal separator
    Number of decimals 2
    Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    Connected to WooCommerce.com: –
    WooCommerce Pages
    Base of the store: # 247 – /
    Cart: # 248 – / cart /
    Finish purchase: # 249 – / checkout /
    My account: # 250 – / my-account /
    Terms and conditions: Undefined page
    Topic

    Name: Storefront
    Version: 2.5.0
    URL of the author: https://woocommerce.com/
    Theme child: – If you are modifying WooCommerce in a parent theme that you have not created personally, we recommend you use a child theme. See: How to create a child theme
    Compatible with WooCommerce:
    Templates
    Cancellations: –
    Action Scheduler
    Action Status Count Oldest Scheduled Date Newest Scheduled Date
    Complete 532 2019-05-28 10:09:43 +0000 2019-06-13 14:30:11 +0000
    Pending 2 2019-06-13 15:30:11 +0000 2019-06-13 15:30:11 +0000
    Canceled 0 – –
    In-progress 0 – –
    Failed 0 – –

    fatal-errors-2019-05-23-e4e816d42bf6d399bcab6879666a2d03.log

    Thread Starter adminfego

    (@adminfego)

    fatal-errors-2019-05-23-e4e816d42bf6d399bcab6879666a2d03.log

    2019-05-23T06:22:56+00:00 CRITICAL Call to a member function is_rtl() on null en /home/omavbcfm/public_html/wp-includes/script-loader.php en la línea 2229

    Thread Starter adminfego

    (@adminfego)

    Porfavor me pueden ayudar con esta solicitud. Ya he enviado lo que me han solicitado pero no tengo respuesta. Porfavor ayudeme que necesito que mi tienda este operativa estoy perdiendo ventas ya 3 días. Por favor ayudenme

    Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @adminfego

    A few things to try:

    I noticed in your System Status Report that your PHP version is 5.6.40 – We recommend using PHP version 7.2 or higher. You would need to reach out to your host about this.

    Next, please review our documentation on setting up your caching plugin to work appropriately with WooCommerce.

    Finally, if you haven’t already done so, please conduct plugin and theme conflict testing:

    1.) To begin, please make sure that your theme and all plugins are up to date.

    2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.

    3.) If the above does not resolve the issue, try switching your theme to the Storefront theme (https://woocommerce.com/storefront/) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update.

    Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

    I have the same problem, with this plug in ultimate affiliate pro, yesterday every this was ok, I have virtual shop, with woocommerce…, the wocommerce is working correctly, woocomerce receives the order, but the comission information that must to be transfer to the ultimate plug in FAILS, I already re-install every thing 5 times, start working correctly, and them whithout nothing it lost the comunication to send the information from woocomerce to MML comission,I do not know any more what to do.., and is a very important problem, because is the comission that must be pay that is not registered on the affiate pro.. please help..

    AJ a11n

    (@amandasjackson)

    Hi @danieldoprado

    The issue you are reporting is directly related to the plugin ultimate affiliate pro you are using. Because this is not something that WooCommerce core controls, support for this is not provided on this forum.

    I would recommend reaching out to the ultimate affiliate pro support for help with this.

    thanks..i will do that..

    AJ a11n

    (@amandasjackson)

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘the payment page does not load’ is closed to new replies.