Hi @pho3nyx,
You would need to check if there is a conflict with your theme or another plugin. Please switch to a default WP theme temporarily and check if the issue continues. If so, deactivate your plugins one by one until the issue disappears.
Regards.
And what is the solution?
Remove other working plugins or change theme to let a plugin that break my theme works?
Hi @pho3nyx,
We would first need to check which plugin/theme might have a conflict with Awesome Support so that we could replicate the issue and check if it’s because our code or because the other plugin/theme’s code.
Thanks for understanding these troubleshooting steps.
The plugin is Max Mega Menu i guess
Hi @pho3nyx,
I already sent a report to the developers so that they can check the cause of the conflict between these plugins. We unfortunately don’t have a date for a resolution to this but I will give the most appropiate handling as possible.
Regards.
Hi,
I will mark this topic as solved as this information is sent to the developers for research and acknowledged the client about the estimate time of a fix to this. Any other questions you have, you can open a new thread.
Regards.
