The plugin disconnects from Google API

  • Resolved PramaWeb

    (@pramaweb)


    7 months, 2 weeks ago

    Good morning.

    We’ve been using your plugin for a few months and think it’s excellent. However, it often disconnects, resulting in emails not reaching clients. This causes us significant inconvenience.

    We use Google with API Key, and we use a single key for over 100 websites hosted on GoDaddy. Should we create two or three keys to prevent them from constantly disconnecting?

    See Attachment
    https://ibb.co/yC3rqgL

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shawon Chowdhury

    (@shawon001)

    7 months, 1 week ago

    Hi @pramaweb ,

    Thanks for reaching out, and I am so sorry to hear about the trouble.

    This often caused by expired tokens, revoked access, or IP/domain restrictions, rather than the plugin itself. I’d recommend using multiple keys to reduce the rate.

    Besides that, I’d recommend setting up a backup mailer, so the email delivery continues even if this coneection is broken. Also, you can use the email alert feature to get an alert as soon as a connection is disconnected. These features are available in all of the paid license levels.

    I hope this helps.
    Let me know if you’ve any questions.

      Thread Starter PramaWeb

      (@pramaweb)

      7 months ago

      OK thank you very much for your reply.

      Best regards

    Viewing 2 replies - 1 through 2 (of 2 total)

    The topic ‘The plugin disconnects from Google API’ is closed to new replies.