Plugin Support
Jasmine
(@hyenokian)
Dear @arreguisergio,
Thank you for the topic.
I want to mention that the plugin itself doesn’t have any limitations.
However, there may be a limitation set by your Server, due to which you can’t save the changes.
So, please get in touch with your Hosting Provider and ask them to expand the following PHP value or do it on your own via the cPanel.
max_input_vars 10000
Please check this and let us know about the outcome.
Thank you.
Hi
I have expanded max_input_vars PHP value to 10000 and problem persists.
I had not had any problems until a couple of weeks ago. It has been suddenly…
Plugin Support
Jasmine
(@hyenokian)
Dear @arreguisergio,
Thank you for your reply.
In this case, please contact us via this form for further investigation of your case. Our customer care specialists are ready to provide a solution to this problem as soon as possible.
Thank you.
Hi I’m having the same issue too, the popupbox is not saved and cannot be deleted as well, please help.
Site URL: https://dandy.com.my
Plugin Support
Jasmine
(@hyenokian)
Dear @ncyt53,
Thank you for your reply.
We have checked your website, however, couldn’t find our popup on your Homepage.
I want to mention, that it is not possible so that you delete the popup and it will be displayed somewhere on the Front-end.
While checking, we noticed that you are currently using the strong W3 Total Cache plugin.
See the screenshot: https://ibb.co/vXyLk2W
We strongly believe the issue comes from the cache.
So, firstly, make a DB backup for your safety (you can use UpdraftPlus).
Then, clear all the caches (including via that plugin) and check the case again via another browser/device or the Incognito mode.
As to the saving process, we have checked and noticed that everything works fine in this regard on our end.
So, please clarify the case you are experiencing more in detail and let us know which option exactly is not being saved.
Also, please try to check the case after deleting the cache.
By the way, please feel free to open a new topic each time you have new questions so that the information can be accessible to other users as well.
Thank you.
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This reply was modified 3 years, 7 months ago by
Jasmine.
Plugin Support
Jasmine
(@hyenokian)
Dear @arreguisergio,
We’re closing this ticket for now as we have contacted you via email and haven’t received an answer from your side for 3 days.
If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
For a new query, feel free to open a new topic. Our customer care specialists will be happy to help you.
Thanks for understanding!
Hi,
Sorry I must have missed the email. The pop up is on https://dandy.com.my/events/ page. I have tried to deactivate the W3 Total Cache plugin and re-save my pop up content but failed too. Can you please help?
Thanks.
Plugin Support
Jasmine
(@hyenokian)
Dear @ncyt53,
Thank you for your response.
At the moment, unfortunately, we don’t have enough information for further investigation of your case.
So, please contact us via this form for further conversation. Our customer care specialists are ready to provide you with a solution as soon as possible.
Thank you.
