Hi @rusconifrancesco,
Could you please try the following steps? It will most likely resolve the problem, however, I should note, that the feeds you have created will be removed.
Go to Facebook Feed WD > Options page and press Uninstall.
Uninstall the plugin by following the steps in this video.
Navigate to the Plugins page and delete Facebook Feed WD.
Reinstall and activate it.
Afterward, please authenticate with your account and recreate your feeds.
If the problem persists, then during the loading process please right-click > inspect element > console and send us a screenshot of that page.
The most probably you’ll have a javascript error.
here is what gives me as error but if I click on the error I have no other information. what should I do? thank you
how can i send the screenshots here?
Greetings!
Unfortunately, we are not able to check the above-provided link.
Thank you!
HOW DO I SEND YOU A SCREENSHOT TO MAKE YOU SEE THE ERROR ??? I MUST SOLVE THE FIRST POSSIBLE OR MY SITE DOES NOT WORK! I ALSO HAVE TO BUY THE PRO VERSION OF THE PLUGIN BUT IF I GOT A HAND TO UNDERSTAND WHY YOUR PLUGIN DOES NOT LEAVE AND ERROR. THANK YOU!
Hi @rusconifrancesco,
Can you please make a screenshot and send the image with a google drive link?
Or you can capture with any tool that gives you file URL to share like Gyazo, or anything alike.
Greetings!
Kindly deactivate your plugins one by one in order to identify the plugin causing an issue especially if there is a security plugin among those plugins.
Thank you!
-
This reply was modified 6 years, 9 months ago by
Shushan.
I try but i think the problem is in the divi theme because I haven’t a security plugin. I have active only the theme divi and the divi builder.
Greetings!
Please be infroemd that the issue will be eliminated in the updated version.
Thank you!
