The plugin is not working

  • Resolved jimon07

    (@jimon07)


    1 year, 6 months ago

    I just checked your plugin.

    Trying to create different discounts i found out that the plugin has many problems.

    The reason i installed the plugin was to add attribute discounts to products.
    When i tried to add an attribute condition the plugin could not find any attributes liek shown below:
    https://prnt.sc/tzqP-vw7PSE_

    After that i found that i could to it in another way and i tried it.
    https://prnt.sc/j3410D6ypqZ4

    This way it found the attribute but after i set up everything the discount was not working.

    Then i tried to disable the discount which was not working either.
    Even tried to delete the Discount and this was not working again.

    Had to uninstall the plugin to remove it.

    This is not a great experience especially for a new plugin with a nice UI.

    Please fix your plugin. I would really like to use it.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mansary

    (@mansary)

    1 year, 6 months ago

    Dear @jimon07

    Thank you for reaching out to us!

    Upon investigating the issue, we attempted to create a discount using attributes and found that our plugin currently lacks the option to enter attribute values. This is indeed a limitation, and we are truly grateful to you for bringing it to our attention.

    However, regarding the issue of deleting discounts, we have not encountered any problems on our end. We have been able to delete discounts successfully. Could you please double-check if you are using the latest version of the Disco plugin along with the latest version of WordPress?

    Rest assured, the attribute-based discount issue has already been forwarded to our development team. We expect to resolve this in the upcoming version of the plugin.

    Thank you once again for your valuable support, and we wish you a wonderful day!

    Best regards,

    Thread Starter jimon07

    (@jimon07)

    1 year, 6 months ago

    Hello,

    I redownloaded your plugin and tested both 2 staging and a live website.
    On the staging websites your plugin was working with the mentioned limiation.

    On the live site it is not working. I could not pinpoint what is the problem. Live site has page and db caching which where cleaned after the use of your plugin so it might be a plugin conflict which may need more research. I find the conflict i will post it here.

    Plugin Support mansary

    (@mansary)

    1 year, 6 months ago

    Hi @jimon07

    We have resolved the issue with attribute-based conditions, and now an attribute value can be added when creating a discount rule. However, the fixed version has yet to be released. For the beta version, you can contact us through the contact form below.

    The other issues you mentioned appear to be specific to your site. We will need to investigate them further. Could you please reach us from here so we can better assist you?”

    Thank you,

    • This reply was modified 1 year, 6 months ago by mansary.
    Plugin Support mansary

    (@mansary)

    1 year, 6 months ago

    Hi @jimon07

    We have a solution for the error you mentioned above. Could you please contact us from here?

    Plugin Support mansary

    (@mansary)

    1 year, 6 months ago

    Hi @jimon07

    A new version has been released! Please update the plugin and let us know if any issues persist.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘The plugin is not working’ is closed to new replies.