the plugin stopped working

  • Resolved gltaccone

    (@gltaccone)


    3 years, 6 months ago

    I had the plugin installed for several months working fine but soon the plugin stopped working.
    I had to install WP Content Copy Protection & No Right Click instead
    I want to go back to the plugin
    Thanks for the help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    3 years, 6 months ago

    Dear @gltaccone,

    Thank you for the topic. 

    I want to mention, that there are no problems found in this regard in the latest version of our plugin.
    Please note, that it is not possible so that the plugin starts not to work correctly suddenly without implementing any changes. 

    Please let us know, what global changes you have done recently.
    For instance, the update of WordPress, The update of the PHP version, the addition of a plugin, or the switch of the theme. 

    Please provide us with this information so that we can guide you accordingly. 
    Besides this, we have checked and noticed that you are currently using the WP-Super-Cache plugin. The issue may be connected to the cache as well.

    See the screenshot: https://ibb.co/GJzFcJw

    So, firstly, you can make a DB backup for your safety (you can use UpdraftPlus).
    Then, clear all the caches and check whether the issue persists or not. 

    Please clear all the caches, check the case again and let us know about the outcome. 

    Thank you.

    Alan Crawford

    (@ajmcrawford)

    3 years, 6 months ago

    I seem to have made the mistake of paying for an upgrade and now the plugin does not work. The site hasn’t changed at all. Only the plugin version. alancrawford.com.au

    Is there a refund option?

    Alan Crawford

    (@ajmcrawford)

    3 years, 6 months ago

    Update – I managed to delete the plugin, re installed the downloaded version and it’s now working. Not sure what I have paid $49 us ($70 odd Aus) for and what benefits that has given me. cheers

    Plugin Support Jasmine

    (@hyenokian)

    3 years, 6 months ago

    Dear @ajmcrawford,

    Thank you for your response.

    We have checked and noticed that the plugin normally works on our side.

    See the screenshot: https://ibb.co/WWYrfjz

    We noticed that you are currently using the WP-Optimize Cache plugin. 

    See the screenshot: https://ibb.co/WFf04SS

    So, firstly, you can make a DB backup for your safety (you can
    use UpdraftPlus).
    Then, clear all the caches and check the case again.

    After clearing the caches, please try to check the case with either the Incognito mode or another browser/device. Then, let us know about the outcome.

    By the way, as you are currently using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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