The upload button resets to default automatically

  • Resolved Anup

    (@anupuniverse)


    6 years, 4 months ago

    Hi,

    Thanks for your help in advance!
    I am using the plugin with in built wp theme, when i instaled and used it in form http://prntscr.com/qnezgk it was working well, after some time i visited the page again but don’t see it working, i inspected and saw the plugin’s code but not the effect http://prntscr.com/qnf0ck , i have no other big plugins or any complex theme, jsut basic, please help!

    Thanks & Regards

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    6 years, 4 months ago

    Hello,

    I checked the link above and I cannot replicate the issue, can you check it again?

    Glen

    Thread Starter Anup

    (@anupuniverse)

    6 years, 4 months ago

    Hi,

    Thanks for checking, however, on all devices and browser i see the issue.

    http://prntscr.com/qnfe5m

    Can you please send me a screeshot of what you see there?

    I need your plaugin’s drag drop uploader instead of the ‘browse files’ button.

    Your plugin and the CF& all are active.

    Thanks again!

    Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    6 years, 4 months ago

    It looks like this in my end.

    2020-01-14_1730

    Can you try and clear your cache?

    Thread Starter Anup

    (@anupuniverse)

    6 years, 4 months ago

    Hi,

    Thanks, clearing the cache did not help either, but through a proxy i can see it working. http://prntscr.com/qng09f

    I am using cache level advanced (http://prntscr.com/qng0px) in wp setting.

    Not sure totally what’s happening, if it happens with my customers it will be a huge problem for me.

    Any idea or suggessation please? I tried reducing/shutting down the cache too.

    Best Regards

    Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    6 years, 4 months ago

    No I don’t think this will happen to your customer, I can see that the form is working correctly.

    Maybe it’s browser cache or it has something to do with you network connection.

    Thread Starter Anup

    (@anupuniverse)

    6 years, 4 months ago

    Yes, i think it cache, from proxy server i see it working well. I am marking it resolved for now. Thanks for your support!

    Thread Starter Anup

    (@anupuniverse)

    6 years, 4 months ago

    But no, after a long try i don’t see it’s working, http://prntscr.com/qod9ky, removed all cache related things, and also installed on another site, for that one desktop shows it well(http://prntscr.com/qodap2) while mobile does not (http://prntscr.com/qodb4k)

    It is much harmful for a running business, please help!

    Thread Starter Anup

    (@anupuniverse)

    6 years, 4 months ago

    Yes, i saw you were able to send me a file through it, but as i mentioned it works inconsistently, when it goes down, can’t be known, that’s the actual problem is.

    I am seeing that fine on my another site theemailtemplate.com via desktop but not on mobile, not sure what’s the real cause or not sure should i go with the CF7’s normal uploader instead it.

    Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    6 years, 4 months ago

    Can you disable your cache and will see if it’s something related to it.

    Thread Starter Anup

    (@anupuniverse)

    6 years, 4 months ago

    Yes, i tried by everything, it works and after sometime it does not! Very inconsistently, i am afraid

    Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    6 years, 4 months ago

    Can you provide me with your admin access? if it’s okay for you so that I can investigate the issue. ([email protected])

    I just checked on mobile and I can replicate the issue, it seems like the Javascript and CSS are not loading correctly on mobile.

    Maybe there’s an option settings on your theme that optimized the CSS/JS files for mobile only.

    Thread Starter Anup

    (@anupuniverse)

    6 years, 4 months ago

    Thanks, i sent it, it hapens on desktop too, but gets automatically resolved some time and sometime does not. ANd i am using very default theme, nothing complex.

    • This reply was modified 6 years, 4 months ago by Anup.
Viewing 12 replies - 1 through 12 (of 12 total)

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