The video will not load

  • Resolved broukbc

    (@broukbc)


    4 years, 5 months ago

    Good day,
    video not playing. It will not load at all.
    The image will be downloaded from YouTube, but the video will not play.
    The video address can only be entered via the media library. Isn’t there a problem?

    Thank you for your help

    Petr

    • This topic was modified 4 years, 5 months ago by broukbc.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author totalsoft

    (@totalsoft)

    4 years, 5 months ago

    Hello, dear broukbc.

    Thank you for contacting us!

    Our Customer satisfaction is a priority and we do our best to make your experience even better.

    Please, can you put only one gallery on one page so that we can see where the problem is coming from?

    Please, can you still disable other plugins and see if you still see the problem or not?

    Looking forward to your reply. 🙂

    Sincerely, Total-Soft

    Thread Starter broukbc

    (@broukbc)

    4 years, 5 months ago

    Good evening,
    there is now only one gallery on the page.

    The problem is with only four gallery that have “GRID” in the name.

    I have postponed the deactivation of the plugins so that another problem does not occur.

    But it seems to me that your plugin is taking longer to load the page.

    Maybe we’ll work it out …

    Regards
    Peter

    • This reply was modified 4 years, 5 months ago by broukbc.
    • This reply was modified 4 years, 5 months ago by broukbc.
    Plugin Author totalsoft

    (@totalsoft)

    4 years, 5 months ago

    Dear broukbc.

    We have checked your web site and it normally worked for us. The gallery normally worked.

    Most presumably there is a Cache problem in your case “WP Fastest Cache & Autoptimize”. So, please clear all the caches.

    Please, can you still disable plugins “WP Fastest Cache & Autoptimize” and see if you still see the problem or not?

    Please check this and let us know about the outcome.

    Thank You.

    Optimizing Matters

    (@optimizingmatters)

    4 years, 5 months ago

    You’ll probably have to add wp-content/plugins/gallery-videos to Autoptimize’s comma-seperated JavaScript optimization exclusion list to make it work 🙂

    hope this helps,
    frank (ao dev)

    Thread Starter broukbc

    (@broukbc)

    4 years, 5 months ago

    Good evening, it helped, thanks, but I didn’t like the gallery.

    On the contrary, the “Space Gallery 2” is nice. But a pop-up window stopped working for her.
    This happened after trying the “Load More” function.

    Don’t load video.

    I deactivated and deleted your plugin and the “WP Fastest Cache & Autoptimize” plugins and reinstalled them all. It did not help…

    https://www.spolekoko.cz/testovaci-stranka/

    • This reply was modified 4 years, 5 months ago by broukbc.
    • This reply was modified 4 years, 5 months ago by broukbc.
    • This reply was modified 4 years, 5 months ago by broukbc.
    Plugin Author totalsoft

    (@totalsoft)

    4 years, 4 months ago

    Hello dear broukbc.

    Thank you for contacting us

    Please update the gallery to the latest version. Hopefully the problem you are having is already resolved .

    I’ll close this topic now.
    Feel free to open a new (topic) if you still need help.
    We will be happy to help you

    Have a good day!

    Sincerely, Total-Soft

Viewing 6 replies - 1 through 6 (of 6 total)

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