Theme Builder: Single Overrides Header

  • Resolved pabro

    (@pabro)


    1 year, 5 months ago

    Hi everyone,

    I’m using Royal Elementor Addons and have encountered an issue with Theme Builder. I’ve created two templates:

    1. A Header (applied to “Elementor full width”)
    2. A Single

    When I apply the Single template, it completely overrides the Header template. The Header only appears when I remove the Single template.

    Is this the expected behavior? Should the Single override the Header, or should they work together? If they should work together, what am I missing in the setup?

    I can provide admin credentials if needed to help resolve this issue.

    • This topic was modified 1 year, 5 months ago by pabro.
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  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    1 year, 5 months ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

    Kind regards,
    Givi

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