Theme change breaks plugin?

  • Resolved japlaxco

    (@sbdutcher)


    9 years, 8 months ago

    When we changed the theme from a twentyeleven child theme to Divi, the downloads that were uploaded with that child theme quit working (we get a “No file paths defined.” message now) All the files are in the same location/folder, nothing moved file/folder wise. All the downloads submitted under the new theme work. It doesn’t matter if we change the settings to ID or slug.

    https://www.as.ucsb.edu/downloads/download-tag/minutes/?orderby=date&dlpage=2

    example of upload via old theme: Internal Affairs Committee Minutes 5/16/16 (0)
    example of upload via new theme: Coastal Fund Minuted 4/12/16 (0)

Viewing 1 replies (of 1 total)
  • Harish Chouhan

    (@hchouhan)

    9 years, 7 months ago

    Hello @sbdutcher,

    Are you using our premium add-ons? If yes, please feel free to email us at “support @download-monitor.com” so we could test your website settings and discuss further.

Viewing 1 replies (of 1 total)

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