Hello @leopoldyys
Thank you for reaching out.
I am so sorry for the inconvenience. To investigate this issue more thoroughly, we’ll need to take a closer look at your website’s setup.
Could you please reach out to us here so we can assist you further and resolve the issue?
Looking forward to your response.
Best regards,
Hi @leopoldyys ,
We haven’t received a response since our last reply. Could you please confirm if the issue persists? This will help us provide the right assistance and resolve it quickly.
We look forward to your response.
Thank you.
Yes, the issue persists. Whenever I open the theme customizer, it stops responding and keeps loading. After I deactivated the plugin, the theme customizer back to normal.
Hi @leopoldyys ,
Sorry to hear about the inconvenience you’ve experienced.
As mentioned earlier, we need to thoroughly investigate the issue on our end. Could you please reach out to us here? This will allow us to cross-check the issue in detail and assist you properly.
Thank you for your understanding.
Hi @leopoldyys ,
Hope you’re doing well.
Are you still facing the same issue? If so, could you please reach out here? We would be happy to assist you. Please let us know the update.
Looking forward to hearing from you.
Best regards,
Hi @leopoldyys ,
Greetings!
It’s been a while since we last heard from you. We’ll go ahead and close this topic for now. If you’re still facing the same issue, we kindly request you to reach out to us here. This will help us provide the right assistance and resolve the issue quickly.
Have a great day!
