Hey there,
You could log in with FTP then go to:
/wp-content/themes/
And delete it, then load your site with:
/wp-admin/themes.php
Or you could check your error_log, your host can help with this if you’re unsure. An option is also to enable WP_DEBUG. To output the WordPress debugging information you can open your wp-config.php file and change:
define('WP_DEBUG', false);
To:
define('WP_DEBUG', true);
You can also have these errors output to a debug.log file located in your /wp-content/ folder, to do this add the following to your wp-config.php file:
define('WP_DEBUG_LOG', true);
Using WP_DEBUG would put the errors on the site, you can hide those and just have them out put the WP_DEBUG_LOG (if set to true) by using this as well:
define('WP_DEBUG_DISPLAY', false);
Finding out the error would help to diagnose the issue and possibly fix it.
You also didn’t mention which theme this is?
Let me know what you find.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Do you have access to your theme’s files and folders (outside of the dashboard)?
Timothy unfortunatly I don’t know what any of that means 🙁 What is FTP? My host is blue host which I don’t know my way around either.
Hey there.
FTP = File Transfer Protocal, it’s a software that is used to connect to your website and upload/download files.
When I used Windows I’d use this:
http://winscp.net/eng/index.php
Bluehost is cPanel I believe, so there should be a file manager in there, you can use that instead.
http://tutorials.bluehost.com/filemanager/
https://my.bluehost.com/cgi/help/file_manager
That should save you needing to use FTP right now. But learning to use FTP can be handy too 🙂
Take care.
I do see my control panel in bluehost just not sure what to do from there.
Take a look at the links I gave you before, that tells you how to use the file manager. One of the items on that info is Creating, Removing, and Edtiting Files. This goes to:
https://my.bluehost.com/cgi/help/2238
And then as I mentioned before you need to remove the theme folder from:
/wp-content/themes/
I have no idea what theme you’re using because you didn’t answer my question on that, but chances are the folder name is the same as the theme name,
Cheers.
OK I got as far as to delete the theme that was bad can anyone tell me what’s next??????
