Theme file export error

  • Resolved bman13

    (@bman13)


    1 year ago

    Good afternoon! After installing the plugin, I decided to use one of the free themes. An error occurs literally immediately after the import starts. Please help me!

Viewing 1 replies (of 1 total)
  • Sophia Support

    (@marsismyhome)

    1 year ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

Viewing 1 replies (of 1 total)

The topic ‘Theme file export error’ is closed to new replies.