Theme installation fails

  • Resolved lggick

    (@lggick)


    10 years ago

    I had problems to install themes.
    An unexpected error ocurred everytime. Since I was navigating in themes thumbnails until I tried to install a theme.
    After a lot of research I found that DNS of my hosting provider was resolving api.ww.wp.xz.cn to 66.155.40.250. But at home, my access provider, was resolving to 66.155.40.249.
    So, I forced in hosts api.ww.wp.xz.cn resolution to 66.155.40.249 and everything worked!
    My question is about these two IPs.
    Both should work to access api.ww.wp.xz.cn and there is an error in ww.wp.xz.cn?
    Or my hosting provider has a problem in its DNS?

Viewing 6 replies - 1 through 6 (of 6 total)
  • WebDezein

    (@ggbusta)

    10 years ago

    Have you asked your hosting provider to try to help?

    Thread Starter lggick

    (@lggick)

    10 years ago

    Hi ggbusta.

    Yes, I asked them. But first level support of them is not so good. My first contact they asked about my FTP server. I can´t believe this.
    Otherwise, if I knew the IP which they resolved is wrong, I could ask them formally to fix it.

    kmessinger

    (@kmessinger)

    10 years ago

    Installing a theme does not involve any contact with ww.wp.xz.cn

    Here is some information on WordPress API’s
    https://codex.ww.wp.xz.cn/ww.wp.xz.cn_API

    Thread Starter lggick

    (@lggick)

    10 years ago

    Hi kmessinger,
    in fact it does on api.ww.wp.xz.cn (wp_remote_post). It requests for example information about themes. And, that url is not resolving for the necessary IP on provider’s DNS.
    Thanks for the API doc, I am new in WordPress and every idea and information is valuable.

    Moderator Samuel Wood (Otto)

    (@otto42)

    ww.wp.xz.cn Admin

    10 years ago

    We don’t have just one API server, we have many of them (8, by my count). And yes, both 249 and 250 are valid API servers, both of which are up and running and responding to requests.

    Your DNS is not mistaken to point you to 250. That is not the cause of any errors you may receive.

    Thread Starter lggick

    (@lggick)

    10 years ago

    Thank you Samuel. I have a timeout when start a ssl connection with 250 but not with 249. So, i will close my thread in hosting provider. I thought it was a DNS misconfiguration in hosting.

Viewing 6 replies - 1 through 6 (of 6 total)

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