theme update

Viewing 3 replies - 1 through 3 (of 3 total)
  • Shahin

    (@skalanter)

    5 months, 3 weeks ago

    Hello @nextbracket,

    Thank you for reaching out.

    We haven’t had any recent updates, and no one else has reported a similar issue. Also, we haven’t encountered such an issue on our sites.

    To identify what the error is, you can read the instructions in this link: https://ibb.co/HD3sp9cv or https://ww.wp.xz.cn/documentation/article/faq-troubleshooting/.

    In short, follow the steps below and send us the exact error message so we can determine what is causing it.

    The message you see is a general notice.
    Please check the super administrator email to view the detailed error or identify which plugin is causing it. WordPress always sends the full error message to the super administrator email.

    There is another way to view that error:
    You need to enable WordPress debug mode. To enable it, follow the steps explained here: https://ww.wp.xz.cn/documentation/article/debugging-in-wordpress/.

    After finding the error, please share the full message here and we will review it.

    _______________

    Additionally, here are some troubleshooting steps.
    Please run through the following and let me know the results:

    Perform a basic troubleshooting check to confirm whether the issue is related to our theme or plugin(s). Deactivate all other plugins, then reactivate them one by one and check for the issue. Continue until you identify which product is creating a conflict with ours.

    If you cannot access wp-admin, you can still deactivate plugins using alternative methods. Please refer to this link:
    https://ww.wp.xz.cn/documentation/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

    Summary:
    Using FTP/sFTP, you can rename the current theme folder from: / wp-content / themes / {{current theme name}}. You can also deactivate plugins by renaming their folders (for example, add -t) in:
    / wp-content / plugins / {{plugin name}}.

    To view the WordPress error, ensure the debugger is enabled.

    After identifying any conflicts, please provide the plugin version details. To do this, go to:
    WP Dashboard > Tools > Site Health > Info tab.
    Then click “Copy site info to clipboard”.
    You can share it here as code or upload it to http://pastebin.com/ and send us the link.
    Additionally, please include the error message.

    These details will help us better understand the issue you are experiencing.

    Please recheck your issue and keep us posted.

    Hope it helps.
    Best Regards

    Thread Starter nextbracket

    (@nextbracket)

    5 months, 3 weeks ago

    2025/11/20 12:58:38 [error] 65759#65759: *784 FastCGI sent in stderr: "PHP message: PHP Warning: require_once(): open_basedir restriction in effect. File() is not within the allowed path(s): (/www/booksbreslovorg_654/public:/www/booksbreslovorg_654/mysqleditor:/www/booksbreslovorg_654/web:/www/booksbreslovorg_654/deploy:/www/booksbreslovorg_654/deployment:/www/booksbreslovorg_654/deployments:/www/booksbreslovorg_654/tmp:/usr/share:/tmp:/dev/urandom) in /www/booksbreslovorg_654/public/wp-includes/template.php on line 810PHP message: PHP Warning: require_once(zip://#archive): Failed to open stream: operation failed in /www/booksbreslovorg_654/public/wp-includes/template.php on line 810PHP message: PHP Fatal error: Uncaught Error: Failed opening required 'zip://#archive' (include_path='.:/usr/share/php') in /www/booksbreslovorg_654/public/wp-includes/template.php:810

    Stack trace:

    #0 /www/booksbreslovorg_654/public/wp-content/plugins/oceanwp-wp-plugin/oceanwp-wp-plugin.php(13): load_template('zip://#archive', true)

    #1 /www/booksbreslovorg_654/public/wp-includes/class-wp-hook.php(324): wp_oceanwp_theme_load('')

    #2 /www/booksbreslovorg_654/public/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)

    #3 /www/booksbreslovorg_654/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

    #4 /www/booksbreslovorg_654/public/wp-settings.php(749): do_action('wp_loaded')

    #5 /www/booksbreslovorg_654/public/wp-config.php(133): require_once('/www/booksbresl...')

    #6 /www/booksbreslovorg_654/public/wp-load.php(50): require_once('/www/booksbresl...')

    #7 /www/booksbreslovorg_654/public/wp-blog-header.php(13): require_once('/www/booksbresl...')

    #8 /www/booksbreslovorg_654/pub" while reading response header from upstream, client: 185.182.70.15, server: stg-booksbreslovorg-dev.kinsta.cloud, request: "GET / HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.1-fpm-booksbreslovorg.sock:", host: "stg-booksbreslovorg-dev.kinsta.cloud:51219"
    Shahin

    (@skalanter)

    5 months, 3 weeks ago

    Hello @nextbracket,

    Thank you for the update,

    Please check the highlighted text in this screenshot: https://ibb.co/4g56Pbdm, this is a folder name of a plugin on your host that is causing the error.

    This plugin is not one of our products. And we don’t know what it is for, why it was added, or what functionality it includes.

    However, it was most likely added by your site’s developer. Please disable it using the method described in the previous reply and recheck the issue.

    Renaming the folder will automatically deactivate the plugin.

    Once it is disabled, recheck the issue on your site.

    Hope it helps.
    Best Regards

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