• Hello, I’m trying to add modules to my theme (ULTRA), by themify with the themify builder plugin. I’m having problems with it loading. I’ve worked on a few sites with this theme and have had no trouble at all until i recently added their extra add-ons. Even their regular modules aren’t working for me now, as once i place one and set its style to my liking, once i go out of it, the screen turns a darker colour as if its in the middle of loading. Theres no loading symbol and it doesn’t work over time, it seems as if it just freezes. Also, I got a friend of mine to try it out on his cpu and he’s not having any trouble adding modules through themify builder like i am.

    any suggestions would be greatly appreciated.

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  • Moderator James Huff

    (@macmanx)

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    https://themify.me/forum/forum-category/theme-support/ultra

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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