“There was a problem processing the order”
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A customer using Chrome on their desktop PC is reporting the following issue when trying to do $20 and click “Donate” on the linked page: it would say there is nothing in their cart.
When they try to use Google Pay instead, they get the error “There was a problem processing the order”
I have been unable to recreate the issue on my end using the same device and browser type.
How can this be fixed?
Thanks!The page I need help with: [log in to see the link]
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Hi a7xfanben,
thanks for reaching out.
Are you using a caching plugin? This might cause the issue when users get a stale version of the website.Best,
JonasI do have Autoptimize and EWWW Image Optimizer.
Thanks!
Ok, I looked at it again and noticed the following issues:
It seems like you have express payments via WooCommerce Payments configured. Currently only express payment via Stripe Payment Gateway for WooCommerce and PayPal for WooCommerce are supported: https://www.wc-donation.com/documentation/integrations/express-donations-apple-pay-google-pay-paypal/
Could you please try switching to the [woocommerce_checkout] Shortcode instead of the Gutenberg Checkout Block? https://www.wc-donation.com/documentation/usage/woocommerce-checkout-shortcode-vs-woocommerce-gutenberg-checkout-block/Best,
JonasCould you please try switching to the [woocommerce_checkout] Shortcode instead of the Gutenberg Checkout Block?
I don’t think I have either of those right now. I created a new product in WooCommerce, and under Product data I hit the checkboxes for Virtual and Donation Product. It gave me this shortcode: [wcdp_donation_form id=”19918″]. I am not able to change the shortcode within the product. I suppose I can add the [woocommerce_checkout] shortcode to the product description, but it doesn’t give payment amount options, and I think it would confuse people on how to proceed.
I have the Classic Editor plugin enabled and don’t use Gutenberg. I’d prefer not to add another plugin, as I already have 6 total plugins associated with WooCommerce, and the Stripe plugin reviews are not encouraging.
Thank you!
Can you please check the WooCommerce status and system report and also the PHP errors so we can better investigate?
Here is the status report:
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2025-02-12T03:02:48+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 48242688 bytes) Additional context{ “error”: { “type”: 1, “file”: “/var/www/volumes/xvdf/wordpress-sources/6.7.2/wp-admin/includes/export.php”, “line”: 638 }, “remote-logging”: true, “backtrace”: [ { “file”: “/var/www/volumes/xvdj/vhosts/pirateswithben.com/httpdocs/wp-content/plugins/woocommerce/includes/class-woocommerce.php”, “line”: 413, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }2025-02-12T03:03:03+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 48242688 bytes) Additional context2025-02-12T12:01:24+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 56639488 bytes) Additional context2025-02-12T12:02:47+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 52445184 bytes) Additional context2025-02-12T12:03:03+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 48242688 bytes) Additional context
Hi,
it seems like your website is running out of memory. Have you considered increasing the memory limit?
Best,
JonasHi Jonas, thanks for getting back to me! I am asking my website host about increasing the memory limit. I’m aware the site is quite large. Under Tools>Site Health>Directories and Sizes, it says Uploads directory size is about 20GB. Still figuring out how to decrease site size and/or increase memory limit to get the Cart working again.
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This reply was modified 1 year, 3 months ago by
a7xfanben.
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This reply was modified 1 year, 3 months ago by
The topic ‘“There was a problem processing the order”’ is closed to new replies.