• Resolved a7xfanben

    (@a7xfanben)


    A customer using Chrome on their desktop PC is reporting the following issue when trying to do $20 and click “Donate” on the linked page: it would say there is nothing in their cart.

    When they try to use Google Pay instead, they get the error “There was a problem processing the order”

    I have been unable to recreate the issue on my end using the same device and browser type.

    How can this be fixed?
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jonas

    (@flinnn)

    Hi a7xfanben,

    thanks for reaching out.
    Are you using a caching plugin? This might cause the issue when users get a stale version of the website.

    Best,
    Jonas

    Thread Starter a7xfanben

    (@a7xfanben)

    I do have Autoptimize and EWWW Image Optimizer.

    Thanks!

    Plugin Author Jonas

    (@flinnn)

    Ok, I looked at it again and noticed the following issues:
    It seems like you have express payments via WooCommerce Payments configured. Currently only express payment via Stripe Payment Gateway for WooCommerce and PayPal for WooCommerce are supported: https://www.wc-donation.com/documentation/integrations/express-donations-apple-pay-google-pay-paypal/
    Could you please try switching to the [woocommerce_checkout] Shortcode instead of the Gutenberg Checkout Block? https://www.wc-donation.com/documentation/usage/woocommerce-checkout-shortcode-vs-woocommerce-gutenberg-checkout-block/

    Best,
    Jonas

    Thread Starter a7xfanben

    (@a7xfanben)

    Could you please try switching to the [woocommerce_checkout] Shortcode instead of the Gutenberg Checkout Block?

    I don’t think I have either of those right now. I created a new product in WooCommerce, and under Product data I hit the checkboxes for Virtual and Donation Product. It gave me this shortcode: [wcdp_donation_form id=”19918″]. I am not able to change the shortcode within the product. I suppose I can add the [woocommerce_checkout] shortcode to the product description, but it doesn’t give payment amount options, and I think it would confuse people on how to proceed.

    I have the Classic Editor plugin enabled and don’t use Gutenberg. I’d prefer not to add another plugin, as I already have 6 total plugins associated with WooCommerce, and the Stripe plugin reviews are not encouraging.

    Thank you!

    Plugin Author Jonas

    (@flinnn)

    Can you please check the WooCommerce status and system report and also the PHP errors so we can better investigate?

    Thread Starter a7xfanben

    (@a7xfanben)

    Here is the status report:

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    Here is the log of: fatal-errors-2025-02-12

    2025-02-12T03:02:48+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 48242688 bytes) Additional context{ “error”: { “type”: 1, “file”: “/var/www/volumes/xvdf/wordpress-sources/6.7.2/wp-admin/includes/export.php”, “line”: 638 }, “remote-logging”: true, “backtrace”: [ { “file”: “/var/www/volumes/xvdj/vhosts/pirateswithben.com/httpdocs/wp-content/plugins/woocommerce/includes/class-woocommerce.php”, “line”: 413, “function”: “critical”, “class”: “WC_Logger”, “type”: “->” }, { “function”: “log_errors”, “class”: “WooCommerce”, “type”: “->” } ] }2025-02-12T03:03:03+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 48242688 bytes) Additional context2025-02-12T12:01:24+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 56639488 bytes) Additional context2025-02-12T12:02:47+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 52445184 bytes) Additional context2025-02-12T12:03:03+00:00Critical Allowed memory size of 268435456 bytes exhausted (tried to allocate 48242688 bytes) Additional context

    Plugin Author Jonas

    (@flinnn)

    Hi,

    it seems like your website is running out of memory. Have you considered increasing the memory limit?

    Best,
    Jonas

    Thread Starter a7xfanben

    (@a7xfanben)

    Hi Jonas, thanks for getting back to me! I am asking my website host about increasing the memory limit. I’m aware the site is quite large. Under Tools>Site Health>Directories and Sizes, it says Uploads directory size is about 20GB. Still figuring out how to decrease site size and/or increase memory limit to get the Cart working again.

    • This reply was modified 1 year, 3 months ago by a7xfanben.
Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘“There was a problem processing the order”’ is closed to new replies.