• Resolved manjurrosid

    (@manjurrosid)


    I am experiencing an issue on the checkout page related to currency and country changes.

    Problem:
    When I add a product to the cart in one currency and then change the billing country or currency on the checkout page, the payment gateway stops working and displays the following error:

    “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”

    After this error, customers cannot complete the payment.

    Please help me resolve this issue.

    Thank you.

    here is my system status report:

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    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Oscar Gare

    (@oscargare)

    Hi,

    What payment method triggers the error Dodo Payments for WooCommerce or Kash for WooCommerce?

    This usually happens when the payment method is not compatible with the currency. Check if the payment method supports the currency.

    Thread Starter manjurrosid

    (@manjurrosid)

    both of them. actually when i changing my country the currency also changing automatically but it not changing in backend i think

Viewing 2 replies - 1 through 2 (of 2 total)

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