• Resolved ekbaklol

    (@ekbaklol)


    Hello Team, Greetings of the day.
    Please assist, my website is having issues for placing a new order. Upon checking woocommerce logs, i found out that the database version is not same as the current woocommerce version. And if i manually update the woocommerce database from tools section, it not going through.
    website in question is sylviatrd.ae
    and here’s the log for your reference, please guide.

    WordPress Environment<br><br>WordPress address (URL): https://sylviatrd.ae<br>Site address (URL): https://sylviatrd.ae<br>WC Version: 10.4.3<br>Legacy REST API Package Version: ✔ 1.0.5<br>Action Scheduler Version: ✔ 3.9.3<br>Log Directory Writable: ✔<br>WP Version: 6.9<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>Server Architecture: Linux 4.18.0-553.44.1.lve.el8.x86_64 x86_64<br>PHP Version: 8.1.33<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 1500<br>PHP Max Input Vars: 2000<br>cURL Version: 8.14.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 11.4.9-MariaDB-cll-lve<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.8.3<br>WC Database Prefix: wpvo_<br>Total Database Size: 330.96MB<br>Database Data Size: 250.63MB<br>Database Index Size: 80.33MB<br>wpvo_woocommerce_sessions: Data: 2.52MB + Index: 0.02MB + Engine InnoDB<br>wpvo_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpvo_woocommerce_order_items: Data: 2.52MB + Index: 1.52MB + Engine InnoDB<br>wpvo_woocommerce_order_itemmeta: Data: 19.55MB + Index: 16.03MB + Engine InnoDB<br>wpvo_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpvo_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_actionscheduler_actions: Data: 0.02MB + Index: 0.19MB + Engine InnoDB<br>wpvo_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_comments: Data: 5.52MB + Index: 6.47MB + Engine InnoDB<br>wpvo_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB<br>wpvo_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpvo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wpvo_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpvo_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB<br>wpvo_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpvo_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wpvo_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpvo_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpvo_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB<br>wpvo_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine 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InnoDB<br>wpvo_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_usermeta: Data: 0.20MB + Index: 0.11MB + Engine InnoDB<br>wpvo_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpvo_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB<br>wpvo_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wpvo_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpvo_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpvo_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wpvo_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpvo_wc_order_product_lookup: Data: 3.52MB + Index: 6.52MB + Engine InnoDB<br>wpvo_wc_order_stats: Data: 2.52MB + Index: 1.38MB + Engine InnoDB<br>wpvo_wc_order_tax_lookup: Data: 1.52MB + Index: 0.63MB + Engine InnoDB<br>wpvo_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.08MB + Engine InnoDB<br>wpvo_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_wc_product_meta_lookup: Data: 0.45MB + Index: 0.72MB + Engine InnoDB<br>wpvo_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpvo_wfblockediplog: Data: 0.39MB + Index: 0.00MB + Engine InnoDB<br>wpvo_wfblocks7: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpvo_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB<br>wpvo_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine 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InnoDB<br>wpvo_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_yoast_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_yoast_primary_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_yoast_prominent_words: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpvo_yoast_seo_links: Data: 0.13MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>attachment: 902<br>custom_css: 2<br>elementor_library: 1<br>footer: 5<br>mailpoet_page: 1<br>nasa_block: 10<br>nasa_pin_pb: 12<br>nav_menu_item: 33<br>page: 16<br>portfolio: 11<br>post: 4<br>product: 63<br>product_variation: 754<br>revision: 148<br>shop_coupon: 1<br>shop_order: 12267<br>shop_order_refund: 145<br>wafs: 1<br>was: 1<br>whatsapp-accounts: 1<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcf7_contact_form: 8 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (15)<br><br>Contact Form 7: by Takayuki Miyoshi – 6.6.4<br>Heartbeat Control by WP 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Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>yith_bundle (yith_bundle)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>remote_logging<br>blueprint<br>point_of_sale Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 70 MB WC Pages<br><br>Shop base: #10 - /shop/<br>Cart: #262 - /shopping-cart/ - Contains the &#091;woocommerce_cart] shortcode<br>Checkout: #12 - /checkout/ - Contains the &#091;woocommerce_checkout] shortcode<br>My account: #13 - /my-account/ - Contains the &#091;woocommerce_my_account] shortcode<br>Terms and conditions: #15491 - /terms-and-conditions/ Theme<br><br>Name: Elessi Theme<br>Version: 6.5.2<br>Author URL: https://nasatheme.com<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: elessi-theme/woocommerce/archive-product.php<br>elessi-theme/woocommerce/cart/cart-empty.php<br>elessi-theme/woocommerce/cart/cart-shipping.php<br>elessi-theme/woocommerce/cart/cart.php<br>elessi-theme/woocommerce/cart/cross-sells.php<br>elessi-theme/woocommerce/cart/mini-cart.php<br>elessi-theme/woocommerce/cart/shipping-calculator.php<br>elessi-theme/woocommerce/checkout/form-checkout.php<br>elessi-theme/woocommerce/checkout/form-coupon.php<br>elessi-theme/woocommerce/checkout/form-login.php<br>elessi-theme/woocommerce/checkout/payment.php<br>elessi-theme/woocommerce/checkout/review-order.php<br>elessi-theme/woocommerce/checkout/thankyou.php<br>elessi-theme/woocommerce/content-product.php<br>elessi-theme/woocommerce/content-single-product.php<br>elessi-theme/woocommerce/content-widget-price-filter.php<br>elessi-theme/woocommerce/content-widget-product.php<br>elessi-theme/woocommerce/global/breadcrumb.php<br>elessi-theme/woocommerce/global/form-login.php<br>elessi-theme/woocommerce/global/quantity-input.php<br>elessi-theme/woocommerce/loop/add-to-cart.php<br>elessi-theme/woocommerce/loop/loop-end.php<br>elessi-theme/woocommerce/loop/loop-start.php<br>elessi-theme/woocommerce/loop/no-products-found.php<br>elessi-theme/woocommerce/loop/orderby.php<br>elessi-theme/woocommerce/loop/pagination.php<br>elessi-theme/woocommerce/loop/result-count.php<br>elessi-theme/woocommerce/loop/sale-flash.php<br>elessi-theme/woocommerce/myaccount/form-login.php<br>elessi-theme/woocommerce/myaccount/navigation.php<br>elessi-theme/woocommerce/notices/error.php<br>elessi-theme/woocommerce/notices/notice.php<br>elessi-theme/woocommerce/notices/success.php<br>elessi-theme/woocommerce/single-product/add-to-cart/external.php<br>elessi-theme/woocommerce/single-product/add-to-cart/grouped.php<br>elessi-theme/woocommerce/single-product/add-to-cart/simple.php<br>elessi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>elessi-theme/woocommerce/single-product/meta.php<br>elessi-theme/woocommerce/single-product/product-image.php<br>elessi-theme/woocommerce/single-product/product-thumbnails.php<br>elessi-theme/woocommerce/single-product/related.php<br>elessi-theme/woocommerce/single-product/sale-flash.php<br>elessi-theme/woocommerce/single-product/short-description.php<br>elessi-theme/woocommerce/single-product/tabs/additional-information.php<br>elessi-theme/woocommerce/single-product/tabs/tabs.php<br>elessi-theme/woocommerce/single-product/up-sells.php<br>elessi-theme/woocommerce/single-product-reviews.php<br>elessi-theme/woocommerce/single-product.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>experimental-iapi-mini-cart<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>products-catalog-api<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>rest-api-v4<br><br>Daily Cron: ✔ Next scheduled: 2026-01-21 09:48:39 +04:00<br>Options: ✔<br>Notes: 147<br>Onboarding: completed Action Scheduler<br><br>Complete: 1<br>Oldest: 2026-01-21 08:21:06 +0000<br>Newest: 2026-01-21 08:21:06 +0000 Status report information<br><br>Generated at: 2026-01-21 13:00:45 +04:00<br>
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  • Hi @ekbaklol,

    Thanks for sharing the detailed status report, that’s very helpful.

    From what you’ve posted, WooCommerce is running version 10.4.3, but the database is still on 9.8.3, and the scheduled database updates are failing. This mismatch can prevent orders from being created, which aligns with the checkout error you’re seeing.

    WooCommerce database updates are processed via Action Scheduler and rely on WP-Cron. If those background tasks don’t run or fail, the database version won’t update correctly.

    To start narrowing this down, please try the following:

    1. Go to WooCommerce → Status → Scheduled Actions
      • Check if there are any pending or failed woocommerce_run_update_callback actions
      • If present, try running a few manually
    2. Confirm that WP-Cron is enabled and working
      • If your host disables WP-Cron, WooCommerce updates may not run automatically
    3. Temporarily disable all non-WooCommerce plugins (except WooCommerce itself) and try running the database update again from WooCommerce → Status → Tools
    4. Check WooCommerce → Status → Logs for any errors generated when the update fails (especially Action Scheduler–related logs)

    Let us know what you find in the Scheduled Actions screen, and we can advise on the next steps.

Viewing 1 replies (of 1 total)

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