• Resolved alexpayne1337

    (@alexpayne1337)


    Hi Tutor LMS team,

    I noticed that the active login session/device management feature appears to send user IP addresses to a third-party service (ipinfo.io) to detect city/country for device location display.

    Could you please clarify:

    1. Where this third-party service usage is documented for site admins.
    2. Whether there is any admin notice, consent prompt, or setting related to sending user IP addresses to ipinfo.io.
    3. Whether this data sharing is mentioned in your privacy/compliance documentation.
    4. Whether there is a way to disable the geolocation lookup while keeping session/device management enabled.

    I’d appreciate a link to the relevant documentation or policy page.

    Thanks

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