How are you installing it? What do you see under appearance->themes after installing?
Note: As you use a commercial theme/plugin and need support, please use their official support channel. We feel they are best equipped to support their products.
https://themeforest.net/item/x-the-theme/5871901/support
Commercial products are not supported in these forums. .
I use the wordpress dashboard to install it via zip file and am then forced to delete from the ftp when the theme automatically activates upon install. Once I install it I see that the X theme is active and I am then unable to activate another theme and must delete it from the FTP to change theme. I have asked the suppliers of the theme for their thoughts but they have not been very helpful. I was thinking it might be an install prefernce or something I have to change on the WordPress side of things.
WordPress does not automatically activate a theme when it’s uploaded via Appearance->Themes.
So it is something to do with the vendor? I dont need to change anything in the wp-install config? Thanks for your help btw just trying to get to the bottom of this so I can install this for my friend.
I’d work through the vendor on this.
Ok will do thank you for your help