This is causing Link problems.

  • America Jr

    (@cmccrone)


    11 months, 3 weeks ago

    This file is causing funky things/slow speeds to happen with my URLs. You click on a page and it goes back back-and-forth between both URLs once and then loads the page. Causing a mega delay.

    I was able to narrow it down to this file and once I turned off the TikTok plug-in, my website was flying.

    https://analytics.tiktok.com/i18n/pixel/static/main.MTY3ZjhhMTBlMQ.js

    I’m wondering if the pixel by itself will work better than this plug-in.

    I left a 1 star review after working with support directly with no fix.

    Please let me know if you can help in anyway and Ill update the review.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author TikTok

    (@tiktokbusinessplugin)

    11 months, 3 weeks ago

    Hi @cmccrone – thank you for contacting us, and sorry you’re experiencing issues with our plug-in. Is the issue that the plug-in causes increased latency / load times on your website pages? Would you be open to scheduling a quick call to review?

    I’m sorry you also had a poor experience working directly with TikTok support. This support forum is now managed directly by our product and engineering teams, so we can provide better levels of support directly here.

    Thanks

    Thread Starter America Jr

    (@cmccrone)

    11 months, 2 weeks ago

    That would be great! I have been trying to contact TikTok. I will update my review accordingly.

    Please contact me directly. I have added my email as a file so I can delete it after.

    Contact: https://drive.google.com/file/d/1BqSBl66wHoD5OqNBHeCDCXVDJclJQRH7/view?usp=sharing

    danieldecorla

    (@danieldecorla)

    11 months, 2 weeks ago

    Thanks @cmccrone – I’ll contact you directly. We are planning on releasing a new version of the plug-in addressing your performance concerns by end of week. When the new version is released, we would greatly appreciate you testing to see if your website delay concerns are addressed.

    -Daniel from TikTok

    danieldecorla

    (@danieldecorla)

    11 months, 2 weeks ago

    Hi @cmccrone – we deployed a new version of the plug-in (1.3.3) on WordPress which should address your performance concerns. Would you mind testing to see if it performs better?

    I’ve also requested access to the contact google drive so I can discuss it more detail with you directly. Thanks and have a nice weekend.

    -Daniel from TikTok

Viewing 4 replies - 1 through 4 (of 4 total)

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