This user already exists error

  • Resolved thecreator01

    (@thecreator01)


    10 months, 3 weeks ago

    Hello, I created a registration form for a multisite with Forminator and tried it a few times. I also created a few more registration forms. I deleted the users registered with these forms from submissions and the user page in the web admin. However, now when I create a user record from a registration form with a previously created username and email address, I get the error “This email address is being used and the user already exists.”

    There are no users in the web admin panel, on the main site, or in the form’s records. I think the previously created users are still stored in the database. How can I resolve this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Kris – WPMU DEV Support

    (@wpmudevsupport13)

    10 months, 3 weeks ago

    Hi @thecreator01

    I hope you are doing well today.

    Please note that when it comes to registration forms, Forminator is responsible for creating users in WP core, and those will stay in the database for sure due to WP core architecture. Even if the form is removed or if you remove the plugin fully.

    When it comes to simple forms, the entries are deleted depending on those settings:
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#uninstallation
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#data-storage

    What is recommended now is to fully review the Users list in the WP network and delete those users from there.

    Kind Regards,
    Kris

    Thread Starter thecreator01

    (@thecreator01)

    10 months, 3 weeks ago

    @wpmudevsupport13

    Hello, thanks for your reply.

    I reviewed the Users list in the WP Network, and the user is no longer there, but I still can’t create a new user with the old username/email address that was deleted. Also, some records were created with old Forminator forms that were deleted, and I can’t use the “Disable store submissions in my database” option. I think I need to intervene directly in the database. However, I’m not sure which tables I need to remove all user records from.

    Unfortunately, after the latest Forminator updates, I’ve encountered many issues with functions like the registration form, roles, and user creation, and I now prefer to perform many tasks manually. After several updates, I still encounter similar errors.

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    10 months, 3 weeks ago

    Hi @thecreator01,

    I tested the issue on a lab site, but I was not able to replicate the issue. After removing the user account associated with the email address, I was able to reuse that same email to create a new account without any issues. This indicates that the issue is specific to your website environment.

    Based on the details you’ve shared, it appears that this is a multisite network. When working with a network setup, it’s possible for a user to exist on one or more subsites within the network. Could you please review the user list on each subsite and confirm whether a user with that email address is present on any of the subsites?

    Do you have any cache enabled for this website at the hosting end? If yes, can you please clear all the cache and check if that helps to resolve the issue?

    Let us know what you find, and we’ll be happy to assist further.

    Best Regards,
    Nebu John

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    10 months, 2 weeks ago

    Hi @thecreator01

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)

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