This will close in… won’t disable

  • Resolved expatsi

    (@expatsi)


    1 year, 3 months ago

    There may be a missing function in the plugin. I enabled the countdown text (This will close in 10…9…) once, then deactivated it. I cleared the cache, deactivated again, duplicated the pop-up; the text does not go away.

    Is it possible that the disable countdown function wasn’t coded into the plugin?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 year, 2 months ago

    Dear @expatsi,

    Thanks for the topic.

    Apologies for the late reply – we don’t work on weekends.

    To disable the countdown option, you need to navigate to Popup -> Settings and choose 0 for the “Autoclose Delay (in seconds)” option, in order to disable it.

    See the screenshots below:

    View post on imgur.com
    View post on imgur.com

    Please save the changes and clear the cache.

    Let me know how this goes for you.

    Looking forward to hearing back from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    1 year, 2 months ago

    Dear @expatsi,

    We’re closing this ticket for now as we last heard from you 1 week ago.
    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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