Threading form replies

  • meetmichael

    (@meetmichael)


    1 year, 3 months ago

    I have a quote request form, and am using mail (2) as an auto responder email featuring a link that invites a client to submit additional information / attachments via another form. Everything is working, but it’s generating separate threads and I’m hoping to have the emails all as a single thread. I think the cause is that the second form has no relationship to the first, and identical subjects aren’t enough. Is there any way around this?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year, 3 months ago

    Where can we see the website in question?

    Thread Starter meetmichael

    (@meetmichael)

    1 year, 3 months ago

    Thank you for your reply. The website is https://www.rusnakmasonry.com/request-quote/.

    This form generates an autoreply using mail (2) which is sent by a Google Workspace Gmail API connection. The autoreply invites the form submitter to enter in more details on https://rusnakmasonry.com/details, which is a separate ContactForm7 form.

    What’s happening is that two separate email chains are being created in the company’s inbox, and I’m really hoping to find a solution that keeps it all in one thread. I believe that this is happeningbecause seaparate message IDs are being created for each email that’s being generated, and there aren’t any referal IDs being shared between those.

    Thank you again for responding. Please let me know if you have any questions.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year, 3 months ago

    See Setting up mail

    What email settings do you have in the Mail tab panel?

    To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.

    Thread Starter meetmichael

    (@meetmichael)

    1 year, 3 months ago

    Hi, thank you again. I’ve #####’d out actual email addressed, and have included 3 screenshots:

    1. The initial form settings: https://imgur.com/a/3zCAHEp
    2. The initial form autoresponder settings: https://imgur.com/a/ECjs0Iw
    3. The separate form settings (which is the additional details request): https://imgur.com/a/jxaSNp8

    I’ve tried to keep the subject line the same, but I think the separate message IDs are creating new threads in my client’s inbox.

    Thanks for your help with this.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year, 3 months ago

    What mailer application do you use to read email in the company inbox?

    Thread Starter meetmichael

    (@meetmichael)

    1 year, 3 months ago

    Gmail (web and mobile version).

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year, 3 months ago

    From my personal experience with Gmail, it seems to combine messages into a single thread if the messages have the same set of the sender address, the recipient address, and the message subject line. Seemingly it is the case as far as I can see in the screenshots, but I’m not sure since they are just screenshots. There might be differences hard to find.

    Thread Starter meetmichael

    (@meetmichael)

    1 year, 2 months ago

    I’m still not having any luck here. We’ve resolved to forego the second form, and ask for the additional details by email using the mail (2) feature. That said, it seems to be creating a separate thread from the original inquiry email from the customer. Am I doing something wrong?

Viewing 8 replies - 1 through 8 (of 8 total)

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