Thrive Architect & PopUp Maker | ww.wp.xz.cn

Resolved davidcb13
(@davidcb13)

5 years, 3 months ago

Hello, since updating wordpress to 5.6.1 I am experiencing very strange behavior with PopUp Maker on pages built using Thrive Architect. The popups will either not display at all, display once and then not again or cause the entire page to “freeze”. When I use jquery migrate to depreciate the version of jquery being used the issues go away, however using this version of jquery is now causing other problems so I need to get that off the site. Any help or guidance you may be able to provide is appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)

Maria T
(@mariatogonon)

5 years, 3 months ago

WE are sorry to hear that you are experiencing this problem, @davidcb13.

Could you set up a test page where we can see what you have now and figure out what is missing?

On a side note, you can try to use the Health Check plugin to be able to troubleshoot the issue. Check it from here: https://ww.wp.xz.cn/plugins/health-check/ That way we can determine the conflict between the two plugins quickly.

If that helps, then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ Thank you.

Plugin Author Daniel Iser
(@danieliser)

5 years, 3 months ago

@davidcb13 – From our experience, users who said that enabling the jQuery Migrate plugin fixed things had other plugins or themes throwing errors due to the jQuery changes in core, and those issues can effect our popups ability to function.

Try this guide: https://docs.wppopupmaker.com/article/373-checking-javascript-errors

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
3 participants
Last reply from: Daniel Iser
Last activity: 5 years, 3 months ago
Status: resolved