• Resolved ftwp

    (@ftwp)


    Sorry, I’m not familiar enough with WP to suss this one out and need some assistance. The galleries appear to work correctly, however, I’m concerned with the error (provided below) that I’m receiving. I’ve gone through the troubleshooting steps, including disabling all other plugins and reverting the theme back to the original to make sure there are no conflicts with no change in the error message.

    Within WordPress, I’m seeing the following when navigating to the FooGallery menu option:
    Thumbnail Generation Alert!
    There is a problem generating thumbnails for your galleries. There could be a number of reasons which could cause this problem.
    If thumbnails cannot be generated, then full-sized, uncropped images will be used instead. This will result in slow page load times, and thumbnails that do not look correct.

    Running the Thumbnail Generation Test returns the following:


    Sorry, I’m not familiar enough with WP to suss this one out and need some assistance.

    Thumbnail generation test failed!object(WP_Error)#3328 (3) { ["errors"]=> array(1) { ["image_no_editor"]=> array(1) { [0]=> string(28) "No editor could be selected." } } ["error_data"]=> array(0) { } ["additional_data":protected]=> array(0) { } } array(2) { ["ext"]=> string(3) "ico" ["type"]=> string(12) "image/x-icon" }

    Clicking on the "View Thumb Test Page" link, returns the following errors (along with what appears to be successful operations). I've verified that the test files exist.

    BMP Resize to 50x50
    =======================================
    URL : https://fostertech.llc/staging/wp-content/plugins/foogallery/includes/thumbs/default/tests/test6.bmp
    Error : WP_Error Object
    (
    [errors] => Array
    (
    [image_no_editor] => Array
    (
    [0] => No editor could be selected.
    )

    )

    [error_data] => Array
    (
    )

    [additional_data:protected] => Array
    (
    )

    )

    Media Resize to 50x50
    =======================================
    URL : https://fostertech.llc/staging/wp-content/uploads/2022/01/favicon.ico
    Error : WP_Error Object
    (
    [errors] => Array
    (
    [image_no_editor] => Array
    (
    [0] => No editor could be selected.
    )

    )

    [error_data] => Array
    (
    )

    [additional_data:protected] => Array
    (
    )

    )
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support elviiso

    (@elviiso)

    Hi @ftwp

    Could you kindly navigate to FooGallery -> System Info then copy the contents on that page and share it with us here? Thanks in advance for doing so.

    Regards,
    Elvis

    Plugin Support elviiso

    (@elviiso)

    Hi @ftwp

    We haven’t heard from you in a while, so we presume the problem has been resolved and we’re closing this support ticket.

    If you are still experiencing the problem, then please open a new support ticket.

    Regards,
    Elvis.

Viewing 2 replies - 1 through 2 (of 2 total)

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