Hi @madchuner
Could you kindly navigate to FooGallery -> System Info and post the info generated and displayed on that page here so we can review it and find out what’s causing this error?
Thanks in advance.
Kind regards,
Elvis.
No worries Elvis here it is,
FooGallery version : 2.0.30
WordPress version : 5.7.1
Activated Theme : OceanWP
WordPress URL : https://www.stairsworld.ie
PHP version : 7.4.11
Thumb Engine :
PHP GD : Loaded (V2)
PHP Imagick : Loaded
WP Image Editor : FooGallery_Thumb_Image_Editor_Imagick
Thumbnail Generation Test : https://www.stairsworld.ie/wp-content/uploads/2018/01/P1010067.jpg
HTTPS Thumb Mismatch : None
Available Image Editors : Array
(
[0] => FooGallery_Thumb_Image_Editor_Imagick
[1] => FooGallery_Thumb_Image_Editor_GD
)
PHP Open SSL : Loaded
PHP HTTP Wrapper : Found
PHP HTTPS Wrapper : Found
PHP Config[allow_url_fopen] : 1
PHP Config[allow_url_include] : 1
Extensions Active : Array
(
[0] => default_templates
[1] => foobox
)
Gallery Templates : Array
(
[0] => default
[1] => image-viewer
[2] => justified
[3] => masonry
[4] => simple_portfolio
[5] => thumbnail
[6] => polaroid_promo
[7] => grid_promo
[8] => slider_promo
)
Lightboxes : Array
(
[foogallery] => FooGallery PRO Lightbox (Not installed!)
[foobox] => FooBox
)
Settings : Array
(
)
Active Plugins : Array
(
[0] => foogallery/foogallery.php
[1] => autoptimize/autoptimize.php
[2] => classic-editor/classic-editor.php
[3] => contact-form-plugin/contact_form.php
[4] => elementor/elementor.php
[5] => essential-addons-for-elementor-lite/essential_adons_elementor.php
[6] => foobox-image-lightbox/foobox-free.php
[7] => hide-title/dojo-digital-hide-title.php
[8] => litespeed-cache/litespeed-cache.php
[9] => ninja-forms-uploads-develop/file-uploads.php
[10] => ninja-forms/ninja-forms.php
[11] => ocean-extra/ocean-extra.php
[12] => really-simple-ssl/rlrsssl-really-simple-ssl.php
[13] => wordpress-seo/wp-seo.php
)
Hi @madchuner
From the System Info you’ve shared with us, and thanks for doing so by the way, I can see the “Thumb Engine” option is blank, which is unusual.
To resolve this Thumbnail Alert issue, kindly navigate to FooGallery -> Settings then click on the “Images” tab and enable the “Force GD Library” option. Don’t forget to save changes.
After that, run the Thumbnail Generation Test and the test should be successful.
Kindly try this and let us know how it goes.
Kind regards,
Elvis.
Hi @elviiso After doing the suggested I seem to be getting the same error https://prnt.sc/12mygef
Hi @madchuner
Thanks for the update.
We do have a thumb test page that we recently added which you can get to from the settings page to help investigate issues with thumb generation.
Here’s a link to the test page for your site – http://www.stairsworld.ie/wp-admin/edit.php?post_type=foogallery&page=foogallery_thumb_test
Once on that page, scroll down to the bottom where you’ll see a section containing the error. Copy all of that and paste it into your response to this message so that we can analyze it and find out what’s causing the alert.
Thanks.
Kind regards,
Elvis.
Hi Elvis,
This is what im getting
Media Resize to 50x50
=======================================
URL : https://www.stairsworld.ie/wp-content/uploads/2018/01/P1010067.jpg
Error : WP_Error Object
(
[errors] => Array
(
[error_loading_image] => Array
(
[0] => File doesn’t exist?
)
)
[error_data] => Array
(
)
[additional_data:protected] => Array
(
)
)
Hi @madchuner
To override this thumbnail generation test, kindly navigate to FooGallery -> Settings then click on the “Advanced” tab and enable the “Override Thumb Test” option. Don’t forget to save changes.
Kindly try this and let us know how it goes.
Kind regards,
Elvis.
Hi, I have done the suggested, I’m still getting the error pop up https://prnt.sc/12uaz9e
and the thumbnails are still taking a very long time to load
Hi @madchuner
Sorry for the long delay in getting back to you regarding this.
Is the issue still occurring? If so, to be able to find out what is really causing the issue, we’ll need to log in to your Admin panel and investigate this issue further.
Would you be willing to give us access to your admin panel? If so, kindly use the following guide to safely grant us temporary access to your site: https://fooplugins.com/documentation/general/general-troubleshooting/temporary-access-without-passwords/
Once done, you can email the login URL link to us through the following email address: brad @ fooplugins dot com.
However, if the issue is resolved, kindly let us know.
Hope to hear from you soon.
Kind regards,
Elvis.
