Hello,
Thank you for contacting us!
If the video thumbnail is not appearing in your gallery, it’s likely that your theme or another plugin is modifying the default WooCommerce gallery behavior. To assist you more accurately, please share a link to the product page where the video is added.
We look forward to your response!
Hello,
Apologies for the delayed response, and thank you for providing the link.
From what I can see, your theme or plugin uses a vertical gallery layout, which includes some custom elements and structure. To better understand the issue and explore a possible solution, could you please let me know which theme you’re using? If there is a free version available, I can install it on my end and investigate further.
Looking forward to your reply so I can assist you more effectively.
This is a paid theme. But I can provide it to you.
Could you please just let me know which theme you’re using?
If you prefer, you can leave an email and I’ll get in touch with you so you can send the theme directly.
Thanks. I sent my theme to your email
@martinvalchev Did you receive the email?
Yes, and I answered you there, it was just a little late due to work, I apologize for the delay.
