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  • Thread Starter ollyhuntsman

    (@ollyhuntsman)

    5 years, 4 months ago

    Also – it works on our staging site

    https://staging4.invincibleinternational.com/galleries/gallery-options2/

    Miha

    (@mplusb)

    5 years, 4 months ago

    Hi @ollyhuntsman,

    Thank you for reaching out to us! Please rest assured we will help asap, but need to debug further.
    It may be an incompatibility with another plugin. Could you please install this plugin: https://ww.wp.xz.cn/plugins/health-check/ ?
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and activate only this plugin and see if the same issue happens with a default WordPress theme (Twenty Twenty for example) and no other plugins.
    Please let me know how it goes!

    Warmly,
    Mihaela

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