Thumbnails not visible

  • Resolved shorehamstu

    (@shorehamstu)


    6 years ago

    This has been working fine and then today the thumbnail images stopped showing on the page.

    On the example link attached, after the headline and intro text there is a big gap where the gallery thumbnails should be, except they are not showing. However, if you click in the space where they should be the gallery opens.

    I have found this is an issue on all the galleries on this website. But has just happened today.

    This is an Avada theme and it has been working fine, even yesterday when the post was written.

    The plugin is still working fine on other sites I have, including Avada ones.

    Any ideas?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miha

    (@mplusb)

    6 years ago

    Hi @shorehamstu,

    Thank you for reaching out to us!
    Do you have any plugins for image optimization? Or some settings for such?
    If yes, can you please turn it off? Does it fix it?

    Warmly,
    Mihaela

    Thread Starter shorehamstu

    (@shorehamstu)

    6 years ago

    Hi Mihela

    Thanks for getting back to me.

    I do not have any imaging optimisation in wordpress. My server has CDN settings and I did turn on all the low risk options earlier, but these are all turned off now and have been for a few hours.

    I have cleared all the caches, on the server, on the website etc, but it’s still not working.

    I should also say that have those CDN settings are used on other sites of mine, same server/wordpress/avada/modula and they are not experiencing any issues.

    Thank you for looking in to it.

    Kind regards,
    Stuart.

    Miha

    (@mplusb)

    6 years ago

    Thank you for explaining, Stuart!
    Unfortunately because you are using Modula PRO we are not allowed to offer support on these forums for our premium version, as you can see in the guidelines here: https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

    I replied to the email you sent and will continue our discussion there. Thank you for understanding!

    Warmly,
    Mihaela

    • This reply was modified 6 years ago by Miha.
Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Thumbnails not visible’ is closed to new replies.

  • 3 replies
  • 2 participants
  • Last reply from: Miha
  • Last activity: 6 years ago
  • Status: resolved