Thumbs not created?

  • andreios

    (@andreios)


    2 years, 1 month ago

    When I try to update an image, the thumbnails are not replaced. I have seen this message in the logs. 

    "PHP message: PHP Warning: is_dir(): open_basedir restriction in effect. File(/u/thumb) is not within the allowed path(s): (/var/www/vhosts/site.com/:/tmp/) in /var/www/vhosts/site.com/httpdocs/wp-content/plugins/enable-media-replace/build/shortpixel/replacer/src/Replacer.php on line

    I don’t know why tries to access a directory with the image name, my image is actually called thumb. My upload folder is u/ It seem to try to access an absolute path.

Viewing 1 replies (of 1 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    2 years, 1 month ago

    Hi andreios,

    Thank you for your message. We’re sorry to hear about this problem. 🙁

    In order to help you troubleshoot this, it would be helpful if you could provide us with some additional information, including:

    • Your site information. Please navigate to Tools > Site Health > Info, click on the “Copy site info to clipboard” button and paste the information in your reply.
    • Screenshots of the Enable Media Replace settings you choose when replacing the image.

    We look forward to working with you to resolve the issue.

    Thank you.

Viewing 1 replies (of 1 total)

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