Ticket email doesn’t work

  • Resolved Bloempotteke

    (@bloempotteke)


    7 years, 9 months ago

    I’ve been setting up My Calendar and My Tickets. Everything works like a charm except the Ticket Notification.

    So when a ticket is purchased (with offline payment) the notification e-mail doesn’t go trough. Neither me or the client receive a confirmation e-mail.

    Can someone help me solve this issue please?

    Thank you!!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • dennisgard

    (@dennisgard)

    7 years, 9 months ago

    Make sure all other payment modules are disabled. I had a similar problem. Once I disabled everything else, it started working.

    Thread Starter Bloempotteke

    (@bloempotteke)

    7 years, 9 months ago

    The only payment method in the “payment settings” that’s active is the “offline” method”.
    Do I have to disable it elsewhere?

    Thanks!

    • This reply was modified 7 years, 9 months ago by Bloempotteke.
    dennisgard

    (@dennisgard)

    7 years, 9 months ago

    Not payment methods, but plugins like WooCommerce or any others.

    Plugin Author Joe Dolson

    (@joedolson)

    7 years, 9 months ago

    If you view the My Tickets Payment history, does the payment appear there? If so, at the bottom of the screen for that payment, is there an email history entry?

    If the email history is present, then there’s a problem with sending or receiving the email, but My Tickets *is* sending it. If it’s not present, then there’s some other issue.

    Thread Starter Bloempotteke

    (@bloempotteke)

    7 years, 9 months ago

    The email history is present. So there’s a problem with sending and receiving. But how can I solve that?

    Plugin Author Joe Dolson

    (@joedolson)

    7 years, 9 months ago

    Here are a few things you can check:

    1) Is the sending email address on the domain that hosts your site?

    2) Does your domain have a valid SPF record? (Check with this tool: https://www.kitterman.com/spf/validate.html)

Viewing 6 replies - 1 through 6 (of 6 total)

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