Ticket ends

  • Resolved virada

    (@virada)


    8 years, 8 months ago

    Hi,
    I got some tickets that closed the day before the event at 6PM
    I checked on the table
    wp_em_tickets
    The field
    ticket_end
    is NULL
    Does this mean that they are no date/time ending set. And that people can book until the event is not started. Example an event starts on Tuesday 26/09 at 9am, they can book a ticket until Tuesday 26/09 at 8:59am

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support angelo_nwl

    (@angelo_nwl)

    8 years, 8 months ago

    hi,

    just to confirm, can I know what is your current EM version please?

    Thread Starter virada

    (@virada)

    8 years, 8 months ago

    Dear Angelo-nwl,

    EM Version 5.7.3

    caimin_nwl

    (@caimin_nwl)

    8 years, 8 months ago

    Are you setting the finishing times on the tickets (using the “available until” option), or on the event (using the Booking Cut-Off Date setting)?

    Thread Starter virada

    (@virada)

    8 years, 8 months ago

    I use the Booking Cut-Off Date setting and put no date/time; So the event creates the ending date at the date/time of the event.
    I would like to understand the corresponding MySQL table for the ending booking time of an event.
    If it is in the table
    wp_em_tickets
    The field
    ticket_end
    is NULL

    jordanthedesigner

    (@jordanthedesigner)

    8 years, 8 months ago

    Hello,

    Perhaps the NULL is because no date/time was set. Try test adjusting that setting and see if the field updates.

Viewing 5 replies - 1 through 5 (of 5 total)

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