Ticket generation issue

Resolved njw1989
(@njw1989)

3 years ago

Have been using the plug-in and it’s great. However, approx 1 in 50 orders it doesn’t generate numbers. It’s completed the order but comes up with a button whereby you have to click generate tickets.

I’ve noted which orders have done it and there seems to be no reason for it. Any ideas please?

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author dan009
(@dan009)

3 years ago

Hi @njw1989

Would you have an error log available to view?

If the order has is pending/failed/on hold at checkout, the raffle tickets won’t be generated.

Could you turn on error log on your website, and let it run for some time, and send me the file?

If the tickets are not generated properly an error it will be displayed on that file.

Regards,

Dan.

njww1989
(@njww1989)

3 years ago

Thanks for the reply Dan.

No, it goes through the normal stages. Ie processing then complete and the payment goes through however it doesn’t generate the ticket numbers. I have to manually click generate numbers and then it creates them.

I will try the error log and come back to you?

Plugin Author dan009
(@dan009)

3 years ago

Hi @njww1989

Do you have any custom hooks on processing / completed order?

Do you use caching plugins?

If you could try the error log and see if any errors are generated, it would be something to start on.

Dan.

njww1989
(@njww1989)

3 years ago

Please see response from my web guy.

Do you have any custom hooks on processing / completed order? Just facebook pixel code on thank you page

Do you use caching plugins? Yes

If you could try the error log and see if any errors are generated, it would be something to start on. Have done this

Thank you
njww1989
(@njww1989)

3 years ago
I now have the error logs for the failed number generation. Do you have an email address I can send it over to please?

Thanks
- This reply was modified 3 years ago by njww1989.
Plugin Author dan009
(@dan009)

3 years ago

Hi @njww1989

Send it to [email protected]

Cheers.

njww1989
(@njww1989)

3 years ago

I’ve emailed it over, thank you

Plugin Author dan009
(@dan009)

3 years ago

Hi @njww1989

Thank you for sending the log file.

I’ve looked over it, and there are not issue from the raffle plugin.

Instead there are a few from other plugins that might cause the woocommerce order not trigger the hooks properly.

One in particular that has a few issues is paytriot. Also a few issues are coming from functions.php.

My final conclusion is that the raffle plugin is not throwing any errors. I suspect the hook where is generating the raffle tickets doesn’t get triggered occasionally.

You should get in touch with the plugins’ owners where PHP Notices are raised and fixed them.

This is my conclusion after inspecting the .log file. The raffle plugin has no errors or notices triggered.

Regards,

Dan.

Viewing 8 replies - 1 through 8 (of 8 total)

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