Ticket list error

  • Resolved Roberto Fietta

    (@webagile)


    4 years, 3 months ago

    Hi, when we change the filter settings in the tickets list, we see only one or two tickets, and we find this in the error log:

    [Wed Feb 02 16:07:28.190787 2022] [php:error] [pid 2849] [client 151.55.243.86:51632] PHP Fatal error: Uncaught TypeError: strip_tags(): Argument #1 ($string) must be of type string, array given in /var/www/site.com/public_html/wp-includes/formatting.php:5374\nStack trace:\n#0 /var/www/site.com/public_html/wp-includes/formatting.php(5374): strip_tags()\n#1 [internal function]: wp_strip_all_tags()\n#2 /var/www/site.com/public_html/wp-content/plugins/awesome-support/includes/functions-templating.php(832): array_map()\n#3 /var/www/site.com/public_html/wp-content/plugins/awesome-support/includes/admin/class-admin-tickets-list.php(648): wpas_show_taxonomy_column()\n#4 /var/www/site.com/public_html/wp-includes/class-wp-hook.php(307): WPAS_Tickets_List->custom_columns_content()\n#5 /var/www/site.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()\n#6 /var/www/site.com/public_html/wp-includes/plugin.php(474): WP_Hook->do_action()\n#7 /var/www/site.com/public_html/wp-admin/includes/class-wp-posts-list-table.php(1350): do_action()\n#8 /var/www/site.com/public_html/wp-admin/includes/class-wp-list-table.php(1450): WP_Posts_List_Table->column_default()\n#9 /var/www/site.com/public_html/wp-admin/includes/class-wp-posts-list-table.php(1384): WP_List_Table->single_row_columns()\n#10 /var/www/site.com/public_html/wp-admin/includes/class-wp-posts-list-table.php(795): WP_Posts_List_Table->single_row()\n#11 /var/www/site.com/public_html/wp-admin/includes/class-wp-posts-list-table.php(772): WP_Posts_List_Table->_display_rows()\n#12 /var/www/site.com/public_html/wp-admin/includes/class-wp-list-table.php(1362): WP_Posts_List_Table->display_rows()\n#13 /var/www/site.com/public_html/wp-admin/includes/class-wp-list-table.php(1289): WP_List_Table->display_rows_or_placeholder()\n#14 /var/www/site.com/public_html/wp-admin/edit.php(477): WP_List_Table->display()\n#15 {main}\n thrown in /var/www/site.com/public_html/wp-includes/formatting.php on line 5374
    [Wed Feb 02 16:07:29.177956 2022] [php:warn] [pid 2811] [client 5.90.125.80:28799] PHP Warning: Undefined array key “post_type” in /var/www/site.com/public_html/wp-content/themes/tnp/functions.php on line 34, referer: https://www.site.com/wp-admin/edit.php?post_type=ticket`

    We are using 6.0.13 version, can you please check?

    Regards,
    Roberto

Viewing 3 replies - 1 through 3 (of 3 total)
  • Stefano Lissa

    (@satollo)

    4 years, 3 months ago

    Hi, I can add some more: on functions-templating.php(832) the WP strip tags function is mapped on the $_GET, but the GET generated by the ticket list filter contains one or more

    search_by[]

    parameter which is translated in an array and cannot be passed to strip tags. Removing that array_map (to make a test), the filter starts to work again.

    Stefano.

    sademhaj

    (@jahmedas)

    4 years, 3 months ago

    Hi @webagile

    Thanks for reaching us, while I investigate, let’s see if you might be running into conflicts with your theme or another plugin. The fastest way to find out for sure is to start by temporarily switching your theme to one of the basic WP themes (e.g.2015/16/17/19/20/21/22). Then, if the issue still keeps happening, try turning off other plugins one by one until the problem disappears. The last one that you turned off before the problem is fixed is the one conflicting.

    Regards.

    Plugin Author Yeison Baron

    (@yeisonbp)

    4 years, 2 months ago

    Hi,

    Marking as solved. If the issue continues, you can reach us again.

    Best Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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