Ticket Notification is not working

  • prokulit06

    (@prokulit06)


    6 years ago

    I added an email on Additional Recipients for New ticket staff notification. Still, I don’t receive any emails on the email address anybody can help me to how to solve this issue?

Viewing 8 replies - 1 through 8 (of 8 total)
  • eni0tna

    (@eni0tna)

    6 years ago

    I have the same issue and actually, only the client receives a notification email. FYI, I have changed the emails associated to the administrators and agents, could it be possible that the Support plugin still keeps memory of former email adresses ?

    Thread Starter prokulit06

    (@prokulit06)

    6 years ago

    I’m not sure about that too we need help here, please 🙂

    Plugin Contributor Nikhil G

    (@nsgawli)

    6 years ago

    Hello @prokulit06

    Please go to Support > Email Notification > Ticket Notifications > Edit notification template > Recipients and make sure you have checked “Additional Ticket Recipients” option.

    • This reply was modified 6 years ago by Nikhil G.
    • This reply was modified 6 years ago by Nikhil G.
    Plugin Contributor Nikhil G

    (@nsgawli)

    6 years ago

    Hello @eni0tna

    Unfortunately, it is not possible to keep the memory of former email addresses.
    Regarding email notification, please go to Support > Email Notification > Ticket Notifications > Edit notification template > Recipients and make sure you have checked correct recipients.

    Thread Starter prokulit06

    (@prokulit06)

    6 years ago

    Hi thank you for your reply yes I already did that but still, I can’t receive any notification on it. See my screenshot below
    Screenshot

    eni0tna

    (@eni0tna)

    6 years ago

    Same as @prokulit06 I have no notification.

    robertpisani

    (@robertpisani)

    6 years ago

    On a related note, when the user receives a confirmation email, it is in HTML format. Would it be possible for the system to send the email as plain text, please, and if so, how?

    Plugin Contributor Nikhil G

    (@nsgawli)

    6 years ago

    Hello @eni0tna, @prokulit06,

    Please verify below steps for troubleshooting the issue:

        You have entered From Name & From Email in email notification settings of the plugin.
        You have installed any SMTP plugin to send emails from website. Please note, if you have not installed SMTP plugin to send emails, mail() function does not guaranty you to deliver emails. There are many popular free SMTP plugins available on ww.wp.xz.cn. We recommend Post SMTP Mailer plugin.
        Try sending test email in SMTP plugin to confirm emails are sending correctly.
        SupportCandy email notification recipients correctly set for all notifications.
        Also check if you have applied conditions in email notification and they are correct.

    If all above steps do not resolves the issue please create a ticket on our support page for further debugging.

    • This reply was modified 6 years ago by Nikhil G.
Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Ticket Notification is not working’ is closed to new replies.

  • 8 replies
  • 4 participants
  • Last reply from: Nikhil G
  • Last activity: 6 years ago
  • Status: not resolved