Ticket Update

Hi,

I might buy the premium version but wanted clarification on a couple items:

Can support tickets be updated by the user who submitted the ticket?

Are support tickets viewable by all users or does each user only see their own support tickets?

Can I customize the ticket form? I’d like to do something similar to the below example:

Date: ____________

Company Name: ___________________________ Contact Name: _____________________________

Address: _________________________________________ Business/cell: _____________________

Type of Business: ___________________________ # of Employees: _____ # of Locations: ______

Timeframe to purchase: Within 30 days 30–60 days Longer than 60 days

Is a budget approved and available? Yes No

Services Checklist
 PC Install/Setup
 Server Install/Setup
 Printer Install/Setup
 Router/Switch Install/Setup
 Firewall Install/Setup
 Cabling Upgrade/Install
 Point of Sale (POS)
 Help Desk/Desktop Support
 Software Installation
 Network Assessment
 On-site Repair
 Other (provide detail below)

Brief Description of what the customer is looking for: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Thank you for your help! I look forward to hearing back from you.

https://ww.wp.xz.cn/plugins/sola-support-tickets/