Tickets not loading

  • Resolved itay1212

    (@itay1212)


    3 years, 4 months ago

    Hi,
    We recently bought the recuring event addon and setup 3 events (recurring every week).
    The issue is, on phone and sometimes on computer, the tickets are not loading:

    After loading no tickets are being displayed (even if i change the dates on the top right of the image).
    But if I click the date on the left (where all available dates are being displayed) it will load the tickets and fix the issue when choosing from the top right.

    Can this be addressed? it’s making embedded add to cart not work, and customers are complaining.

    Also if it’s possible to sell tickets until the end of the event and not until it starts (I can’t make it work in recuring events).

    Thanks.

    Edit:
    Another workaround is to update a single event (just click the update button) and it will work for all of them.

    • This topic was modified 3 years, 4 months ago by itay1212.
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  • Plugin Contributor Md. Abdullah Al Mahim

    (@aamahin)

    3 years, 3 months ago

    Thanks for your message. I can see this is the Recurring Addon issue. As the Recurring Addon is the PRO plugin, I request you to please open a support ticket on our website PRO support forum. A dedicated support team will assist you in fixing the issue quickly.

    Thanks for your understanding.

Viewing 1 replies (of 1 total)

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