• Resolved Darren Ellis

    (@dazsmodels)


    Unexpected response code: 0. Error: timeout
    Stage: file_system_analysis

    Is there any advise you can give

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @dazsmodels.

    Please look at the php settings on your server (php.ini). What is the value of the ‘max_execution_time’ parameter? Try increasing it and start a new scan. Any result?

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    You can also add the folder where the cache generated by the caching plugin is stored to the exclusions: WordPress Admin Page → Settings → Security by CleanTalk → General Settings → Directory exclusions for the malware scanner.

    Hello @dazsmodels

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    Thread Starter Darren Ellis

    (@dazsmodels)

    sadly the only solution was to remove it completely

    Thanks for the update @dazsmodels

    If you’re willing to revisit the issue, we can take a closer look —  especially if you can share a few more details about your setup (PHP version, hosting provider, caching plugins, etc.).

    Let us know if you’d like to continue.

Viewing 5 replies - 1 through 5 (of 5 total)

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