Timeout when checking products (pro)

  • Resolved marenzsite

    (@marenzsite)


    7 years, 1 month ago

    We just updated to the most recent version and licensed it again with the new license system. Unfortunately, the plugin appears to be causing a memory problem. The admin page times out when we click on Products. The logs say that the request overloaded the maximum memory allotment, which is quite high already. The site is being hosted on WPEngine. Is it possible to fix this or, at the very least, revert to our old version (3.9.21)? It’s unclear if the old version would still work with the other recently updated plugins, but it’s worth a try.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author storeapps

    (@storeapps)

    7 years, 1 month ago

    @marenzsite

    Sorry for the inconvenience caused.

    We have already replied back to you from our support email id and we can take the conversation further from there.

    Also, this support forum is only for Smart Manager Lite (i.e. Free version) and not the paid version.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 9 months ago

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

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