Timeout when performing malware scan

  • Resolved GF87

    (@gf87)


    7 years ago

    Hello

    Everytime I do a malware scan with the Cleantalk security plugin, I get a timeout. How can I improve this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author alexandergull

    (@alexandergull)

    7 years ago

    Hello.

    We will check what is wrong within several days.

    Please, wait, we will contact you with results.

    Be well,

    Safronik

    (@safronik)

    7 years ago

    Hello @gf87

    Please, let us know on what specific stage of scanning timeout error occurs? You could make a screenshot.

    Try to disable “Heuristic check” setting on the “General Settings” tab in the plugin settings.

    Please, contact us.

    xiaoxian3943

    (@xiaoxian3943)

    6 years, 7 months ago

    Hi I am having the same issue here. It’s always stuck at receiving plugin and themes hashes.

    SergeM

    (@serge00)

    6 years, 7 months ago

    Hello, @xiaoxian3943.

    We released new version 2 days ago. Please, update the Security plugin first.

    Are you using the latest version 2.37.2?

    xiaoxian3943

    (@xiaoxian3943)

    6 years, 7 months ago

    yes. i’m using the latest version. I just downloaded few hours ago but it’s stuck at the first scanning. Anything I can do?

    SergeM

    (@serge00)

    6 years, 7 months ago

    Perhaps your website has some problems connecting to the CleanTalk server.

    Please, send us your error log file of your webserver here:
    [email protected]

Viewing 6 replies - 1 through 6 (of 6 total)

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