Timeout when startig backup process

  • Resolved hedgehog1000

    (@hedgehog1000)


    2 years, 8 months ago

    Hi guys,
    I installed the plugin and tried to create a backup with default settings. I always run into a timeout, while the plugin is searching for an executable PHP-CLI file. Disabling it in advanced options didn’t fix the issue.

    Thx for your support!

    Debug code: BMI-pZWIIRkF-73763

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author iClyde

    (@iclyde)

    2 years, 8 months ago

    Hi @hedgehog1000

    Your issue is caused by modified PHP CLI. You can resolve the issue by disabling the checking step within our plugin configuration.

    Please follow these steps on the site where you experienced this error:

    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Change backup method (optional): https://prnt.sc/1s1ofpa
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    Once you do that, try to run your backup process again.

    I see you said that you disabled it in advanced options, but I am not sure if you used our plugin advanced options (we have this option in “other options” section, not advanced options section) or other one.

    In any case, please double check as when you disable it within our plugin the message will be different, your debug code shows that the configuration of your plugin have the option still enabled.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter hedgehog1000

    (@hedgehog1000)

    2 years, 8 months ago

    Hi iClyde,
    it worked great! Thanks a lot for your quick help! 🙂

    Plugin Support MixHa

    (@mixha)

    2 years, 7 months ago

    Hey @hedgehog1000 ,

    We are glad that the solution solved the problem! 🙂 And thank you for letting us know!

    If you come across any other issue, feel free to open a new ticket.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

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