Tip for avoiding error “Something went wrong while saving your form.”

  • Resolved dugost

    (@dugost)


    4 years, 12 months ago

    Hi. I have a form set up but recently whenever I click “Update” it gives me the error “Something went wrong while saving your form. Please try again.” I couldn’t figure out why for the longest time and see others have a similar issue but never any answer as to why.

    I isolated the problem in the custom CSS I was using in the “Enable custom CSS” box. I won’t accept comments in the code (e.g. /* some comment */) and spits out that error. Removed, it updates just fine.

    Hope that’s helpful to someone!

    • This topic was modified 4 years, 12 months ago by dugost. Reason: Typo
    • This topic was modified 4 years, 12 months ago by dugost.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    4 years, 12 months ago

    Hi @dugost,

    I checked this on a test install of the Forminator plugin but was unable to replicate the issue at my end.

    Can you please share an export of the form that you noticed the issue with so that we can take a closer look? You can share the export using any cloud storage platform like Google Drive or DropBox. Please make sure to share a public URL.

    Reff: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#forms

    Kind Regards,
    Nebu John

    Thread Starter dugost

    (@dugost)

    4 years, 11 months ago

    Ok, I’ve posted the form export but this won’t have the comment in the CSS.

    I believe the first version saved without any problems and included this:

    .forminator-description-password {font-size: 21px;} /* some comment */

    Later when I had to go back and edit the form’s settings and got the error, I removed that comment from the CSS and it saved just fine.

    • This reply was modified 4 years, 11 months ago by dugost.
    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    4 years, 11 months ago

    Hi @dugost

    Thank you for the form,

    I tried to add some comments, refresh the page and resave multiple times and didn’t get any error.

    Could you please try to re-check the issue but this time click on right button of mouse > inspect > network, save the form and when the “Something went wrong while saving your form.” returns you will see a status different than the 200

    https://monosnap.com/file/I5Mgm37SW3qIDLROCFvEaNPeEAVaA8

    Click on preview and send a screenshot, so we can find if it is a fatal error or firewall.

    Best Regards
    Patrick Freitas

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    4 years, 11 months ago

    Hello @dugost

    Hope you’re doing well!
    I’m marking this topic as resolved due to recent inactivity.
    Feel free to post back here or create a new topic if you need more help. 🙂

    Take care,
    Dimitris

Viewing 4 replies - 1 through 4 (of 4 total)

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